1/5 Terrible
Shreya
Traveled with family
Jan 10, 2022
Disliked: Cleanliness, staff & service
1. I lost my wallet and was very stressed about being able to check in. When calling beforehand to explain my situation, I was given extremely contradictory information about whether or not I'd be able to check in, which stressed me out more. When it finally came time to check in, the employee who checked me in laughed at me for showing all my forms of ID, which I had done only because an hour earlier, a different employee had told me I wouldnt be able to check in. During an already stressful situation, the staff made my check-in process even more of a nightmare.
2. When I tried to call the front desk for towels in the morning, the room phone just rang and never connected. I tried for 45 minutes (from 8 to 8:45, not that early!) before I just gave up.
3. There was no hand soap, and when we called to ask for it, we were just told to use body wash.
4. The windows were grimy and unclean - not much point to a view if you can't see it clearly.
5. Our hand towel hanged was not screwed to the wall, so it kept falling off. I wouldve called the front desk about it, but at that point, I doubted they would pick up.
6. The parking situation is very confusing. There isnt much signage to show where to turn, and we circled the block 3 or 4 times before we were able to figure it out.
7. Despite the current coronavirus pandemic, many employees were not wearing masks, including the valets who drove our car.
The employees here dont care about you. I will not be returning.
Stayed 1 night in Jan 2022