Ratings based on 349 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by Jasmine
Easy stay
Posted Jun 17, 2017 on HotelsGreat air conditioning, fantastic bed, spacious/ clean bathroom, friendly staff, smallish bedroom.
by A verified traveler
Great Location and Comfortable and Grand
Posted Apr 19, 2017 on HotelsThe staff was very helpful with giving us directions to churches and Trevi Fountain and they also gave us sack breakfast for our very early train to the airport. Loved that they had someone at the desk so early and check-out was so fast.
Recommended
for Everyoneby A verified traveler
Posted Feb 16, 2017
Good location. Right beside the metro and Opera house. Lovely staff, made out stay very enjoyable. Shower in the room was terrible, lift was very small and old and the breakfast didn't have any hot food selections. But I did really enjoy my stay and would recommend it to others travelling to Rome.
by A verified traveler
Please read review
Posted Dec 19, 2016 on Hotels1.The low rating is for poor service provided. In fact I do like this hotel and stay here regularly (I will mention the good stuff below). I do hope that management reads this and improves. So, I booked a room with hot tub. When checked in no plug, so no hot bath, Next day at lunch I told 3 people (the maid, the bellboy and the reception staff. In the evening nothing had changed. Immediately spoke with the reception staff. He apologised, put a note in a "claim book". Unable to fix it. Next day again nothing happened. On the 3rd day I spoke with the reception manager that their attitude is a joke. In the evening the bath plug was in. A piece of rubber costing no more than 1 euro. So in summary, no respect for a customer (a regular one), poor organisation and incompetent staff/management and systems in place.
The good: Great location, few minutes from Termini yet nice area, lovely rooftop terrace, clean decent rooms, ok-ish breakfast, and friendly staff (yet unable to fix something so simple a s a bath plug).
by A verified traveler
A high value for the money
Posted Dec 15, 2016 on HotelsNice staff, great location and a good breakfast
by A verified traveler
Great hotel
Posted Dec 12, 2016 on HotelsBreakfast very nice for good start of the day.
by A verified traveler
Ecxelent hotel.big room.
Posted Oct 28, 2016 on HotelsA big room with a strong wifi signal.very good breakfast.near to all important and is toric al places.will came again for sure!!?
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Recommended
for Getaway With Friendsby Michael M.
Awesome trip
Posted Jan 24, 2016 on EbookersHotel was ok near the main attraction and ten minute walk from the central train station good value for money really
by David from Singapore
Pleasant stay!
Posted Dec 24, 2015 on HotelsExcellent breakfast, close to train station and near to shopping street - Via Nationale. Hotel was pleasant and staff were friendly. Nice rooftop terrace and our room happened to be right in the terrace! Bathroom can do with some refurbishing. Overall a pleasant stay.
Recommended
for Couplesby Charlie And Laura K.
Very lovely Elegant Hotel
Posted Nov 29, 2015 on OrbitzWe really liked this hotel. It beat another hotel that we stayed at near by. My wife and I weren't big fans of Termini area, but the best deals could be found there.
The hotel room had beautiful cloth wall coverings. They were very elegantly gold. The room was small, but we did book a small double, so we can't really complain about that. The included breakfast buffet was very nice. Had boiled eggs, meat, cheese, coffee, tea, yogurt, bread, etc... My wife and I were offered a free cappuccino from the bar every morning. Thank you Fefe.
One issue was that there was a sewer like smell in the room and on the floor that we stayed on. We complained, and it was taken care of sorta, but I could still smell it. It wouldn't stop us from staying there considering the price and the other amenities. And the friendly and knowledgeable the staff helped us navigate to some very authentic Italian eateries that the locals frequent.