“It's a spaciious room with useful kitchen. However, it is a little far from shopping mall without car driving. Anyway, tgis hotel deserves you to book and live.”
“Clean, comfortable and convenient. The Palm Suites had everything we needed for our stay in Auckland. The hosts were easy to deal with and we would definitely stay again if we are needing something in the area. ”
“Great location friendly staff and generally clean room but they didn’t change the bedding at all during our 3 nights stay. I dropped the alarm on the floor but it’s been in the same location all 3 days so no one’s even doing the proper cleaning ”
"Extremely disappointed about being charged on a minibar item after my departure from Auckland, without prior clarification. Only got an email informing me my credit card was charged.
At the time of checkout I explicitly stated that no minibar items were consumed when asked. Felt utterly insulted and robbed when they charged me afterwards, and their behaviour makes me wonder that the hotel could basically charge you on anything after checkout. Would not have noticed if I didn't check my email.
Although a refund was processed after I emailed the hotel, the incident reflects very poor staff management and administration. Very shocked something like this could happen at a hotel like Park Hyatt.
The hotel is very well maintained physically but no customer would ever want to go encounter such a disrespectful event no matter how nice the hardware is. "
