8.8/10 Excellent! (1,013 reviews)
It’s…fine. It is a stunning building as reflected in the exterior photos, and the downstairs interior has some beautiful rooms. That said - the more you look, the more you see signs that the property is well due for renovation.
The room itself was okay, but far from spectacular and clearly lacked attention to detail. The bed was comfortable and king size as advertised. However, while two king single size beds pushed together to make a full-size king is not uncommon, in this case the mattresses were somehow different heights; so one bed was noticeably lower than the other. There was no guest book/information folder that would normally contain a room service menu and information about the hotel. When I queried this with the staff I was advised this is normal. It’s also worth noting that the hotel does not have a laundry service despite it being advertised on Expedia.
The drain cover in the shower was broken, and a wardrobe cupboard door impacted the main door closing arm mechanism every time you opened it. Just small details were absent like the information folder, saucers for cups, body wash but no shampoo or conditioner. The room was also showing signs of needing maintenance such as painting touchups that had been started but not finished, so parts of walls were different colours and other sections were noticeably chipped and scuffed.
The bar area had a notable unpleasant smell, though Ola’s service was great.
We ended up leaving a day early and accepting no refund.
Reviewed on Aug 30, 2026
