"The staff was very friendly and competent, Angela the lady at the reception was very delicate and kind, good level of English, she sent me a small birthday cake to the room, it was great! Thanks for everything."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"The room was comfortable, looked just like the pictures. Very clean and comfortable. The ladies at the front desk were super nice! Helped me with laundry request, change the date of the reservation and printing boarding passes. My only issue that i had is that breakfast is at a nearby place but food ..."

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid ..."

"Great location in Hanoi! Beautiful hotel…infact stunning! Good pool/outside bar area on roof. Amazing staff: so attentive. We arrived very early in the morning due to our flight’s timing. We were prepared to sit and wait in the lobby but they put us in the spa so we could sleep on beds: so kind. ..."

"Friendly staff and great accessibility of the hotel."