Tuckahoe Vacations from $628

After a VERY LONG flight/day of travel, we checked in and our room was in total chaos! It looked like someone had moved the entire room around. Furniture was all in the middle of room & dirty. We call the front desk, they come, they ask if we had done it. We say no, this was how we found it. They ask us to go to Front desk for new room. We go to front desk, the guy is annoyed also accused us moving the furniture around. It was about 10:00-11:00pm, we were tired and just wanted sleep. Very disappointed. Finally get a run, but tell us next day we have to check out of room, since it was king and we paid for a queen, so we had to be inconvenienced AGAIN.

The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience.

It took calling the booking website customer service to get in contact with the host. I end up getting a different property that the one I reserved but the new on was more bedrooms, at the end I work out but it took some long coy with the host.

Great location, great hotel. The only downfall is in the mornings, you will wait a good 15 minutes or more for an elevator. I suggest taking the stairs. Also, Bathroom doors are frosted glass so if you like privacy, this place is not for you.