9.8/10 Exceptional! (1,044 reviews)
The hotel was Exceptional, it was one of the best hotels we have ever stayed in. The location was amazing, right in the center of everything, The suite we had on the forth floor was amazing, it was quiet, it was big and loved the nice welcoming desert and small bottle of wine they for us to welcome us on our first night, nice touch! The staff were amazing, the service was amazing, our room was cleaned every day, they provided everything we needed. The staff at the reception were amazing and they facilitate a tour for us to see Teotihuacán, please book the tour with them and ask for Susie Perez, she was our tour god and she was amazing beyond words, the best tour guide we have ever had, god bless her, she went out of her way to help us and give us the best day possible. Overall the whole experience with this hotel was First Class and I think this will be my only hotel that I will book with every time we come back to Mexico City. Thank you to all of the wonder staff for thier amazing work!!!!
Reviewed on Oct 5, 2025