Upper West Side Vacations from $389

The hotel overall was fine. I think the breakfast was $25 is overpriced for what they offer. Our room was OK inside outside of the room is quite dirty, I can spot a few that I’m sure hasn’t been touched in a long time I love the vending machine in the lobby with medications and a few other things, it’s very convenient However, the biggest problem we both had was the staff. We got there around 3:30 and was told we cannot check in until 4 PM sharp, when 4 PM p.m. I got in line and was told again that nothing is ready so come back in line at 4:30 and people were already in line. It was so confusing whether should I leave the line and sit down or stay in line though so we left the line and sit down again. But, the line was extremely long and we finally got to the front desk. The staff and told me that my room is not available, we booked a king size room, and nothing is available and she refuse to help. We called her out on her and she said bye to us and brush us off to the manager. The manager was extremely professional and very nice guy, so he apologized for her. It was the most ridiculous experience we have ever had to a front desk staff. Her rudeness was unbearable and unacceptable.

Great location but the beds are not comfortable at all.

Excellent staff, clean room, fantastic onsite restaurants.

The staff is lovely and the property gorgeous. The room could have been more complete (no slippers to be found and no in-room mini bar amenities, which was surprising). The grounds are pristine and peaceful.

Perfect stay in perfect area