“The staff were not friendly at all somehow rude and unwelcoming. They never smile and even seem very reluctant to greet you.
To be honest, this is not really a hotel, so don’t expect hotel-level service. They don’t properly clean the rooms. The “room service” basically means putting a new toilet roll in the bathroom they don’t even change the towels.
The breakfast is exactly the same every day, with very little variety.
But the most irritating part of the whole experience was the reception……
“The hotel advertises they have a restaurant every evening, but I was advised on check in that restaurant wasn’t open on my first night. I thought this was rather poor given it is a hotel airport and there was no forewarning so I couldn’t make other meal plans. Otherwise great stay.”
“Clean and spacious room for the price. Service is good and the free shuttle (every 20 min) to and from airport is a definite key advantage as we have heavy luggage. Free travel pass makes travelling to Geneva town center stress-free - bus and trams stops are only a few mins walk away.”
“This hotel is magical and elegant. The food is beautifully prepared, high quality and delicious. You will dine on a patio with a beautiful view. It was truly a special evening for my family. We enjoyed taking public transportation to the hotel. A short train ride from Genève Corantin Station then hop on a short bus ride (bus 73 and get off at Penney Dessis) that drops you off a few minutes from the hotel. This cost 6 CHF pp instead of a 50 uber ride. I highly recommend visiting.”
“We had a great stay at this hotel - our suite was a good size and had a lovely mountain view from the balcony. The staff were all very helpful and friendly, and breakfast was good also.”