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Chalet Kilauea

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Front of property
Standard Room, 1 Queen Bed (Chalet Kilauea Hotel) | Premium bedding, individually decorated, cribs/infant beds, free WiFi
Standard Room, 1 Queen Bed (Chalet Kilauea Hotel) | Premium bedding, individually decorated, cribs/infant beds, free WiFi
Standard Room, 1 Queen Bed (Chalet Kilauea Hotel) | Premium bedding, individually decorated, cribs/infant beds, free WiFi
Standard Room, 1 Queen Bed (Chalet Kilauea Hotel) | Premium bedding, individually decorated, cribs/infant beds, free WiFi

Overview of Chalet Kilauea

UNESCO Sustainable Travel Pledge

Chalet Kilauea

2.5 star property

4.0/5 Very Good

Popular amenities

  • Free WiFi
  • Parking included
Map
19-4178 Wright Road, Volcano, HI, 96785

Explore the area

  • Popular LocationCooper Center12 min walk
  • Popular LocationAloha Candy Company17 min walk
  • Popular LocationVolcano Garden Arts3 min drive
  • AirportHilo, HI (ITO-Hilo Intl.)45 min drive

Room options

About this area

Volcano

Located in Volcano, Chalet Kilauea is in a rural area. Volcano Golf and Country Club and Volcano Winery are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hawaii Volcanoes National Park and Kīlauea Visitor Center. Aloha Candy Company and Akatsuka Orchid Gardens are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with mountain biking and hiking/biking trails.

What's nearby

  • Cooper Center - 12 min walk
  • Aloha Candy Company - 17 min walk
  • Volcano Garden Arts - 3 min drive
  • Kīlauea Visitor Center - 6 min drive
  • Volcano Art Center and Gallery - 7 min drive

Getting around

  • Hilo Intl. Airport (ITO) - 45 min drive

Restaurants

  • Aunty Pon's Thai Food Truck - 13 min walk
  • Rainbow Moon Bakery - 18 min walk
  • Kilauea Lodge - 18 min walk
  • Lava Rock Cafe - 3 min drive
  • Cafe Ono - 3 min drive

About this property

Chalet Kilauea

Eco-friendly hotel in a rural location
Chalet Kilauea provides a garden and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Smoke-free premises and concierge services
  • Guest reviews speak well of the family-friendly amenities and location
Room features
All guestrooms are individually decorated, and offer comforts such as premium bedding, in addition to amenities like free WiFi. Guests reviews say good things about the quiet rooms at the property.
More conveniences in all rooms include:
  • Heating and portable fans
  • Showers, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Cribs/infant beds and housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Cribs/infant beds (surcharge)

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Heating
  • Portable fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

More

  • Individually decorated

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; to check in, go to 19-4178 Wright Road, Volcano, HI 96785.
Guests will receive key retrieval information

Access methods

Key retrieval, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for USD 15.00 per night

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 133-620-1216-01
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 19-364019; 19-364025

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chalet Kilauea
Chalet Kilauea Chalet Kilauea Collection
Chalet Kilauea Chalet Kilauea Collection Inn
Chalet Kilauea Chalet Kilauea Collection Inn Volcano
Chalet Kilauea Chalet Kilauea Collection Volcano
Chalet Kilauea Collection
Kilauea Chalet
Kilauea Hospitality Group Inn Volcano
Kilauea Hospitality Group Inn
Kilauea Hospitality Group Volcano
Kilauea Hospitality Group
Kilauea Hospitality Group Hotel Volcano
Kilauea Hospitality Group Hotel
Chalet Kilauea The Chalet Kilauea Collection
Chalet Kilauea Hotel
Chalet Kilauea Volcano
Kilauea Hospitality Group
Chalet Kilauea Hotel Volcano

Frequently asked questions

Is Chalet Kilauea pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Chalet Kilauea?

As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at Chalet Kilauea on Dec 13, 2022 start from $234.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Chalet Kilauea?

Self parking is free at this property.

What time is check-in at Chalet Kilauea?

Check-in is from 3:00 PM - anytime.

What time is check-out at Chalet Kilauea?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Chalet Kilauea located?

Situated in a rural location, this eco-friendly hotel is 0.6 mi (1 km) from Cooper Center and 2 mi (3.1 km) from Hawaii Volcanoes National Park. Aloha Candy Company and Volcano Garden Arts are also within 1 mi (2 km).

Can I cancel my reservation for free at Chalet Kilauea and receive a full refund?

Yes, Chalet Kilauea offers free cancellation on select room rates, because flexibility matters! Please refer to Chalet Kilauea cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 162 out of 436 reviews" "
" "5 - Excellent 37%
Rating 4 - Good. 171 out of 436 reviews" "
" "4 - Good 39%
Rating 3 - Okay. 73 out of 436 reviews" "
" "3 - Okay 17%
Rating 2 - Poor. 14 out of 436 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 16 out of 436 reviews" "
" "1 - Terrible 4%

4.2/5

Cleanliness

3.9/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Rasamy
Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Was not aware this place was self service/ self check-in until after it was booked. The facility is unique & not for everyone. The Koi pond & garden is nice but can use some TLC. It is close to the Volcano National Park.
Stayed 1 night in Nov 2022

5/5 Excellent

Yuan
Traveled with family
A house in a rainforest. This is an unique experience for us.
Stayed 1 night in Jun 2022

5/5 Excellent

Luis
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

5/5 Excellent

Karen
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome jungle chalet
Bedroom upstairs
Staircase to bedroom
Bathroom with jacuzzi tub, shower and fireplace screen on wall
Kitchen
Stayed 1 night in May 2022

5/5 Excellent

Jared
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

3/5 Okay

Verified traveler
Traveled with group
Liked: Cleanliness
Expensive. Furniture rickety. Loud from dehumidifier and heater. Bed comfortable. Used kitchen sponge. No directions for garbage removal or emptying the dehumidifer, which filled up in less than a day. No comfortable place to be when not in bed.
Stayed 2 nights in Feb 2022

5/5 Excellent

Cliff, Lakewood
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience in a generous size room. The coffee maker, microwave and refrigerator were a welcome surprise. Loved the large bathroom and comfortable bed.
Stayed 3 nights in Feb 2022

4/5 Good

Mike
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Interesting place. It was self check-in which was different, room very clean but strange set up. All in all, had a good time.
Stayed 2 nights in Feb 2022

2/5 Poor

Dennis A, Pemberton
Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Could be charming, but grounds are neglected and furniture inadequate. ONE chair for a "self-catering" room? Does the second guest stand to eat? Room had 2 small nightstands and one larger that doubled as the "counter" for the "self-catering" barely enough room to prepare coffee. Our companions' room did not even have the self-catering for one friendly worker that we happened to meet b/c we found the property early, saw no one. Note on advance email that "there are only two of us for 3 properties" apparently was the excuse. Must email to communicate, phone calls unanswered. My advance email went unanswered. Dirty, sagging cushions on the porch chairs. Dead ferns & foliage lying all around. That is not "ecological." Business cards state "mini wet bar" and "cable TV." TVs were mounted, w/ a sign "do not work-amenity coming in the future." Sign in lobby "to print boarding passes, see front desk;" which did not exist. Because of confusion about how to enter the locked interior, some guests looked for their units via the unit porch doors, which HAD NO NUMBERS. At 11 PM an arriving guest tried his key in our exterior door. We are familiar w/ Volcano; stayed at another property in in the past. We know that none are luxurious, but this property was unacceptable, except for the bathroom. Tiny, but beautiful new tile work in the shower. Apparently the electrical wiring is not quite adequate, however, as there were instructions & warnings about using the hair dryer.
Stayed 2 nights in Feb 2022

4/5 Good

Laura
Stayed 1 night in Feb 2022