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"Very lovely stay to celebrate my girlfriend’s birthday. It’s my second time being here. They kindly upgraded our room and the service from front desk to spa and breakfast is all to a very high standard. Polite, warm and efficient even at busy hours. Would be happy to come again next year. A big thanks to the team! Edward Wang"

"Absolutely beautiful hotel, the novelty of it being the old prison added to the amazing stay. Very clean, bed was so comfortable and nice big spacious rooms"

"Good hotel. Go to the Redbridge Park and ride site to park your car and get two return bus tickets into the city centre for £5 of you are sight seeing. Good deal. "

"Amazing place, very clean, staff are brilliant 👏 "

"Fantastic I will most definitely come again"

"Clean room"

"Excellent stay. Rooms - spacious, clean and large 50 inch TV is great. Breakfast - fantastic. Nice veggie sausages and excellent hash browns - English breakfast was excellent. Only thing that could be improved is having cheese in the breakfast. Swimming pool/spa - pool a bit shallow, but otherwise fine. Would have been incredible if there were a jacuzzi. Steam room and sauna are both great. Staff extremely friendly and helpful. On check in I left a review about the lack of toiletries (shampoo, conditioner and moisturiser), and the next day the staff left these in the room for us, which show good attention to detail and to feedback, which is well appreciated. Will definitely be returning!"

"Very nice couldn’t fault the hotel "

"Check in was a pleasant experience and when I asked if we could have a quiet room we were upgraded to an executive room with fridge. The bed and pillows were very comfortable. We’ve stayed here on numerous occasions over the years and I’d say the breakfast wasn’t as good as usual. The dining room is getting shabby and stains on chairs off putting. To be fair a lot of guests were down for breakfast and it wasn’t so easy to choose what you wanted to eat. the food wasn’t being replenished quickly to meet demand, eg I was looking forward to fried eggs but I couldn’t wait as I’d already plated the mushrooms and bacon. I liked the gluten free cornflakes. They’re portion wrapped to fresh. Good choice of breads. We didn’t get croissants as none left at 8.00am. They might have been replenished later. Good choice of items and there are healthy options too. As usual the waiting staff are busy. They have activities to do on their phones and need to discuss with colleagues but they are always friendly when approached. I’d say breakfast is okay overall. The hotel isn’t perfect but there’s nothing that I’d want to complain about and happy to stay again. "