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"My recent stay at the Omni Hotel was elevated to an unforgettable experience, thanks to the exceptional service provided by David, the concierge. From the moment we arrived, David’s warm, genuine smile and welcoming demeanor made us feel right at home. His professionalism, paired with his infectious enthusiasm, set the tone for an incredible visit. David went above and beyond to ensure our stay was perfect. Not only was he incredibly knowledgeable about the local area, but he also took the time to offer personalized recommendations for things to do, from hidden gem restaurants to unique local attractions we wouldn’t have found on our own. His suggestions were spot-on, adding so much joy and adventure to our trip. Whether it was securing reservations or sharing insider tips, David’s attention to detail and passion for helping guests made all the difference. He also facilitated a room upgrade for us (for a reasonable fee), and his friendly, transparent approach made the process seamless and pleasant. It wasn’t just about the upgrade—it was the way David handled everything with such care and professionalism that left a lasting impression. He truly embodies what world-class hospitality should be. David’s outstanding service, infectious positivity, and dedication to making our stay memorable deserve recognition. I have no doubt that his exceptional work ethic and commitment to guest satisfaction make him a prime candidate for a promotion. The Omni Hotel is lucky to have such a gem"

"We stayed at the Patton Cabin and it was exactly what we needed to relax and recharge. Caley is a wonderful host—thoughtful and welcoming. The cabin was perfect in every way, from the cozy swing outside to the heart-shaped jacuzzi tub inside. Peaceful, serene, and just what we were hoping for. We’ve already booked our next stay for November!"

"Room was very clean and comfortable. Staff very helpful with directions to places to eat and Cass Mountain Railroad. Enjoyed very much"

"Attractive, quiet, convenient location, good food. "

"We booked for a sibling birthday retreat- traveling from Texas, NC and Va. The house was quaint, comfortable ( chairs on porch not so much- would have liked rocking chairs as advertised as the weather was perfect for spending time there). A few electrical glitches typical for older homes-plugs in guesthouse were wonky and couldn’t seem to get enough light. The plantings and yard were great sitting on the rocks by the stream watching hummingbirds feed was particularly restful. I’d certainly spend time there again. "

"Was very beautiful veiw, nice clean great parking! As far as dislikes the breakfast bar was basically non existent, coffee was fine."

"Clean and comfortable. Quiet and nice location. Exceeded my expectations. "

"Had a great and relaxing time in their quaint little cabin with all the amenities you need and wonderful hiking trails around the cabin we ventured out on a few times! We saw a black bear, several deer, a coyote, and hummingbirds! Great place to have downtime and enjoy Gods creation!"

"Amazing and Absolutely perfect!!!"