8.6/10 Excellent! (1,002 reviews)
This is the first time we visited this resort. Our friend recommended this place, so I decided to make this resort as our 2026 summer vacation destination. What a big mistake. We arrived at 4:30PM on August 4th. 99% of the resorts or hotels I’ve been to would have a room ready. Not the case this time. Well, the hotel was busy so that might be the case. We then head for the south polar because the front desk suggested us to make all our reservations there, including activities and restaurants at the hotel. The lady in charge of the reservation was friendly to other member customers, but not to us. She rushed explaining everything in 5 minutes. When I left to digest the information, made our dinner choice, and then came back to her to make the reservation, she said, “this is a just a courtesy for her to do the reservation for us.” She instead “suggested” us to use OpenTable to make our own reservations later. Well, it may be a logical suggestion, but it didn’t sound right when she was eagerly taking care of her old “friends.”
During our three-night stay, even though we didn’t opt out for the housekeeping, our room was not house kept for two nights. We ended up running out of basic toiletries like shampoo. In our last day of stay, a thunderstorm caused outage from 4PM to 9PM. I thanked the crew to make an open picnic as the dinner option. But it was a horrible experience and the resort didn’t even try to address it when I checked out. This is an over priced and arrogant place.
Reviewed on Aug 11, 2026
