Warm Springs Vacations from $427

This is always our go to place to stay when we visit our daughter at Bridgewater College. Always clean and close to everything.

Everything was great other than there was no hot water when we went to shower both mornings of our stay,

Great trip the kids had fun

Let's start with checking in. I approached the counter and Zach was all engrossed on his phone. After standing there for a few minutes, 3 feet away from him, I finally said "Zach". This startled him and he apologized. The room was clean and the property looked to be well maintained. This morning, I tried to call down to the front desk 4 times to get more bath towels. Each time, after ringing 4 times, it would go to a recorded message about local attractions. I gave up and went down to the front desk. I explained to Yvette that I tried calling 4 times for bath towels. She said that her phone never rang and was very apologetic and said she would have maintenance check the phone and have towels sent up. After waiting for 45 minutes, I went back to Yvette. She was very sympathetic and apologized again. She then radioed another employee to bring us towels. Jeff, I believe was his name, was very nice and explained that he brought us 3 complete sets of towels. After he left, we discovered that he gave us 3 floor towels, 2 hand towels and 3 wash cloths. No bath towels, which is what I asked for. We gave up and showered using the hand towels to dry off with. The property, as I said, appears to be well maintained. They just need some improvement on guest services. Maybe promote Yvette and have her train the others!