Book Waterloo Bed & Breakfast

"Everything thank you so much!"

"Front desk assistants were kind, helpful, and even offered to move me to another room when issues came up. Customer service was definitely the highlight of my stay. Unfortunately, I did have a small plague of ants in the room. I understand this can happen during certain times of the year, so I chose not to move rooms, but I ended up with about 200 ants happily trailing to my dog’s food dish. Lucky me. I was also disappointed in the cleanliness of the room and hallways. The hallways did not appear to be vacuumed, and the sinks had noticeable hard water rings with brown and black discoloration. Maybe I noticed it more because I had recently dealt with the same thing at home. The beds were firm, made nicely and felt crisp, but there were still visible washed-and-dried stains remaining on the bedding. Another issue was the smell in the room. Food odors from either reheated meals or previous guests lingered heavily — a strong curry/spice scent that hit every time I entered the room. The water machine had great-tasting water. I did not try or see the breakfast, so I can’t comment on that. The hotel is located near Dodge Street just across the frontage road, so traffic noise is definitely noticeable. Overall, this place excelled in customer service and appears to be undergoing newer remodeling updates. However, the cleanliness issues and ants really affected the stay. Also worth noting: pet-friendly accommodations cost an additional $20 per night. :o"

"Excellent!!! Always delicious and kept well stocked!!!"

"Very clean hotel!"

"Old hotel. Very dark & creepy. Reminded me of the shining movie. Bar & resturant closed very. Staff was not ver accommodating. Room needs painting."

"good"

"Very clean room. Very nice staff. The room smells good. Accessible to many restaurants. Walkable to Scooters coffee. We love the hotel."

"Everything was perfect. Breakfast was the best we have had in a hotel. Great room, location. Avd our Valet was a great guy. "

"There was no hot water. Room was never cleaned. Never got clean towels. Wa told to take my towels to front desk in order to get clean ones. No bedding or pillows for pull out sofa. Wa told they're were no pillows. Had to go elsewhere to take showers and bathe my kids. Alfredo was very unprofessional and lied to me time and time again. Horrible staff, horrible service. After complaining and not being addressed, had to go to another hotel. Asked for a refund, called Expedia. Expedia couldn't get anyone to take their call. Was place on hold and left there. I asked for management number and Alfredo didn't want to give it to me. I asked 4 times and was asked to call Hotel. I now know why, to blow you off. Put you on hold and leave you there until you get tired of holding. I will never rent at this hotel ever again. Very disappointing."