Villas in Waterloo

"Staff was great. Lobby area was great. As far as my room there could have been some improvements. Looking at it briefly it’s looked nice however after actually staying in it there were def some issues. The shower door didn’t close all the way. There was lots of stains throughout the room on the rug, curtains, and the wall as if something splattered in numerous spots. "

"Great hotel with on-site restaurants and bars. Great service at the front desk as well!"

"This was a perfect location! We took our 2 year old to a Blues game and to do lots of activities at union station. We were able to walk there, which was very convenient. Upon arrival, our room was very hot - the thermostat said 78°. The first night we just dealt with it, but since we were paying a decent amount and staying another night I decided to ask for it to be looked at or possibly change to a different room. They said they didn’t have another room, but got someone from maintenance right away (it wasn’t even 5 minutes) up to our room! They fixed the AC right away and compensated us for the inconvenience. They were also very nice and quick to help us! We never complain so I felt really bad to cause them any trouble, but the Gil at the desk and our maintenance guy were so friendly and willing to help! The popcorn, pop, and other refreshments are a wonderful bonus! I would definitely stay here again! "

"At check in w were told the room we reserved was not available. The room they replaced it with was used and had trash inside. Was then made to wait another hour for a different room to be ready "

"Always a great stay"

"Staff was wonderful and helpful, to their best they could. Lots of confusion regarding valet, luggage transport to room (other guests as well). Room was pretty disappointing. Deadbolt was broke and non functional, pubes in tub and bathroom floor, vent blowing out air was gross. Crumbs from previous guest, dust covered every fixture and cabinet. We only stayed here for the location to the convention center. Not worth it, aside from the fact we didn’t get shot or mugged "

"🙂"

"We had to pay for parking. Great location if you like the downtown feel. Not the best for us. Will go back to staying at Hiltons for this price. "

"This is an older property needing renovations. It's a decent value for the money. I've stayed here before multiple times and will again."