Very disappointing experience. The staff was completely uncooperative.
We checked in shortly after arriving in town, but we did not go up to the room at that time. We left to have dinner and returned about an hour later. When we entered the room, we found it extremely dirty and poorly maintained.
The overall condition of the property was also unpleasant. There was trash on the ground in the walkways, and people were smoking right beside us around the hotel.
We immediately went back to the front desk and explained that we were not comfortable staying there and would be going to another hotel.
According to Expedia, we still had approximately three hours remaining in the free cancellation period. Despite this, the front desk clerk refused to refund us, even after we explained the condition of the room and the property.
We ended up staying somewhere else that night, but were still charged for this hotel.
Customer service was very poor, communication was difficult, and the staff showed no willingness to help resolve the situation.
I would not recommend this hotel.