Very confusing. First you check in inside the food diner next door. Was told our room was “around back”. We drove back there but didn’t see any room doors only windows. We decided to get diner & then go back. I went inside the hotel looking for our room & still couldn’t find it so I went back to the diner to ask. The clerk came outside & showed me. It was down the sidewalk & you had to walk around the building. I went into the room and the carpet was completely covered in white pet hair. If they didn’t vacuum this noticeable mess then what else did the cleaning staff miss. I wasn’t about to have my kids stay. Went back to the diner & told the clerk. She said she could go vacuum it herself or move us to a different room. The whole ordeal of getting lost trying to find our room, and then the clearly visible pet hair was the last straw. I wanted out! Had to go through hotels.com and they contacted the hotel & we were able to get a cancellation. Had to quickly find a new hotel but with Frontier Days everything was pretty booked up or cost more than usual. We could only find the one Wednesday night stay. We ended up having to cancel our last 3 days of vacation and deleting Frontier Days from our experience because everyone was angry over the hotel issue. It’s too bad because that hotel looked good online, had “clean room” reviews and was close to shopping, dining & Frontier Days.
Reviewed on Jul 20, 2026
