"Phillip(manager) wasnt open to compromise. made reservation for the apt&tried to cancel. Philip has 30 day cancel policy& I canceled 29 days&18 hours.asked if we could cancel&be charged 1or2 night penalty. He wouldn’t discuss it&said it’s the rule.we ended up going. we are happy as we had a wonderful time in Zermatt. After we had unpacked we find out the oven is broken. We have a severe gluten allergy which is why we book apts as eating out can be a little difficult in some areas. philipp said...