Clay Vacations from $346

Disappointing Stay with Multiple Unresolved Issues I rarely leave negative reviews, but I hope this feedback serves as a constructive learning opportunity for the hotel and its staff. Unfortunately, our 4-night stay was plagued by several unresolved issues: Towels: Despite multiple calls and in-person requests, we only received one set of towels for our entire stay. A message left for management received no response. Housekeeping: Our room was never vacuumed, cleaned, or given fresh sheets. We saw other rooms being serviced and explicitly asked the front desk and housekeeping to attend to ours, but they never did. Room AC: The in-room AC unit was missing its power button, making it unusable. Facility AC: The Fitness Center and Pool also lacked AC. When asked, the front desk informed us it had been broken for some time—which was particularly frustrating given that it was one of the hottest weekends of the year in Syracuse. Security: The locking security bolt on our door was faulty and would not fully engage. We reported this to the front desk, but no action was taken. Overall, the consistent lack of follow-through on basic maintenance and guest requests made for a very disappointing stay.

The hotel is overall nice but it was the most dirtiest hotel I ever stayed at 1st the over booked so they gave us a king room for the 5 of us and it just looks like pure laziness WORKS THERE takes 20 min to clean a hotel room i know this because i work at Seneca resort and casino and i clean rooms!!! Take your time and mop and wipe off all the finger prints and vacuum the corners oh and the tub was full of hair !! I don’t recommend staying unless your gonna use the room to party or smoke crack in also the breakfast was undercooked pure laziness just microwave it for the recommended time for god sake