“Employee, Simone was excellent. Although working front desk, she personally to clean handicapped room. Room not ready at 3pm. Told us at least half hour and then more delay. Told us we could get a refund and go to another hotel. This was another management type personThere was only one luggage trolley to move our stuff and the wheels didn't work properly. We had to hand carrier our luggage from the third floor to elevator to elevator and the exit despite being handicap with mobility impairment.……
“Employee, Simone was excellent. Although working front desk, she personally to clean handicapped room. Room not ready at 3pm. Told us at least half hour and then more delay. Told us we could get a refund and go to another hotel. This was another management type personThere was only one luggage trolley to move our stuff and the wheels didn't work properly. We had to hand carrier our luggage from the third floor to elevator to elevator and the exit despite being handicap with mobility impairment.……
NANCY