Alexandria Castle Hotels

"Clean room. Thermostat didn’t seem to cool the room as I desired but still a good stay"

"Good breakfast options, and gluten free selections available upon request. Room worked out well for family of 4. We had a small dog (20lbs) and the pet fee of $100 for the duration of our stay was acceptable. Parking had a 3rd party security patrol as an extra layer of protection. I did need to extend my stay by one day. I was required to pay the standard rate for a Friday stay, which was significantly higher than the Hotels.com rate for the previous 3 nights. Felt like a bit of a punishment - but circumstances left me few options. While there were many things to like about this hotel, the maximum charge levied for the extra night would prevent me from selecting this property in the future....even though I am a Hyatt Club member."

"Bathroom could have been updated alot tiles and wall was all jacked up."

"The price was great. The room was clean, quiet and the AC worked great. The bed was what I needed after driving 6 hours. The staff were very helpful. I would look to staying here again if I am in the Columbus area in the future."

"they didn't have the suite i booked."

"We had to ask for hand soap for the bathroom sink. We asked for towels, bed made, and trash removed daily. They did not come to our room in 3 days or 3 night stay. We had to empty the trash and go downstairs to get towels. There was a spot/stain on the floor which looked like a dog had urinated. Our last night the air conditioner did not work, so it was hot and stuffy all night long. The traffic, fire trucks, and ambulances were heard all night long. The manager said he would refund us one night but that did not happen either. Take heed and don’t stay there. We will not stay there again."

"1"

"I was unable to check in without my husband there. This was a big inconvenience for me and my three daughters who were traveling alone. There should have been an email or a phone call stating that his card would not be allowed to be used by me even though we have the same last name. I had a panic attack because so anxious about where me and my daughters were going to stay."

"Very nice stay. Would stay again when back in the area"