Anderson Castle Hotels

"I had to clean the A/C vents, they were covered in something black. The door had to be closed with some force, it looked like it was pried open in the past. The pillows were thin and not very comfortable. Breakfast was okay. I found the aroma and soothing music in the lobby nice."

"Beautiful new hotel with excellent service. The level of lighting adjustments available in the room was like nothing I've seen in a hotel."

"The room had an awful smell and I could hear my neighbor snoring through the walls so loudly that I thought we should have been on a first name basis. I could hear the tv from both my neighbors, which meant I couldn't sleep until they did. The ice machine didn't work and the snacks in the vending machine were cheap and stale. Breakfast was something I imagine is like you get in jail, as another guest said "this tastes like the eggs I got in prison". The staff was rude. When I asked for ice she said to go to the machine and when I told her it was broke, she said then there is nothing I can do for you. One thing I was pleased about, no bugs! My suggestion, and what I will do next time...get an Airbnb. "

"Bathroom shower was dated but clean"

"Ac worked and cheap stay "

"We arrived 6:30pm and check-in time was 3pm. We were there for a funeral and physically and mentally exhausted. Upon arriving we noted how incredibly dirty the lobby and pool were but as I was close to a melt down - I asked to see the room. Manager said it was not ready (mind you it was supposed to be done by 3pm). When I questioned the time difference she said that the cleaning crew just started and she had no idea how long it would be. I questioned why the pictures on Expedia were different then what I was looking at and she responded "oh yea, we know". At this point I am just standing there in shock. They had a $1500 hold on my credit card and I had no place to sleep. I had my two kids with me and my grandbaby. I am in tears. The horror of this motel, I cannot begin to describe. Thank goodness I found a lovely motel in Parsons that helped me out. I wish I could do zero stars - I had to wait 4 weeks to get a refund from Expedia and that was with the extra cost of the insurance for the room. I will never go through Expedia again and highly recommend that you never stay at this motel. "

"This hotel is terrific. Great rooms; baths; etc."

"Everything was amazing. It’s a gorgeous hotel, room was really modern and nice. We loved it"

"The hotel was very nice. All employees we interacted with were beyond nice, everyone was super friendly and helpful!"