6/10 一般
Tonya
与配偶出行
2025 年 8 月 17 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
While the staff was courteous and helpful, I had to request a change of rooms twice due to the first having cigarette smell in it and the second one having a strong pot smell in it. The third had a stale smoke smell but wasn't as bad. Upon entering the room, the staff told me this was the best they could do. I had reserved a non-smoking room, but was told that while the rooms are non-smoking, they have no way of knowing if guests are smoking or not. We were stuck with that room. When I went to wash my hands in the sink, I could see there was residual soap build-up where previous guests had left soap on the countertop and the cleaning crew was careless in their duties. The bedspread had cigarette burns in it, but was clean and the sheets were clean. Also, there were children in the pool unattended and were doing flips off the side of the pool, and a homeless man was walking along the breeze way talking to people. We had to go out to our car later in the evening (shortly after 8PM) and the whole outside area reeked of pot. There was no way to get away from it when outside. People stood on the balconies openly smoking and chatting as they did. Luckily we were there for just one night and just needed to use the shower and bed. Aside from all this, when the rooms were updated, the craftsmanship was lacking. The LVP fluctuated under foot, and the shower tile was installed on-the-cheap and it showed. The plus was that it was convenient for what we had come to ATL for.
Tonya
2025 年 8 月入住 1 晚