4/10 Poor
Kamari
Traveled with partner
Jun 18, 2024
Liked: Amenities
Disliked: Cleanliness
This particular hotel gives the Marriott a particular disservice. We were there for 6 days and the room was only cleaned once after asking multiple times in the week for it to be done. When the room was finally cleaned the bathroom was left out. We had to clean the bathroom ourselves using cleaning products left out in the hallway. The cleaners had conveniently "gone home for the day" every time we asked for the issue to be resolved.
Lights in the bathroom kept on cutting out in the room. Other lights in the room worked. International plugs were weak and couldn't hold adapters properly in the sockets.
When we arrived there were problems with internet and TV and we were given a phone number and had to call a separate IT department twice. The hotel were meant to support with updates but the front desk never relayed a response back to us.
Bed and pillows were uncomfortable with ripped fitted under sheets. The sofa bed in the room had springs missing.
The staff seemed dejected and although some were helpful some were just outright rude ignoring us or not realising we were there because they were on their phones in the office.
Breakfast was basic and unhealthy and was lukewarm most mornings.
Positives -
I did like they had a laundry room that was really useful. The hotel is in a great location and super close to the mall for decent food and entertainment options.
Gym room was misrepresented not enough space.
We would not recommend this particular Marriott hotel.
Kamari
Stayed 6 nights in May 2024