Brown Willy Tours

Reading the previous reviews, I feel like I had a case of bad luck!! 😭 Positives - The hotel is in a central location - literally a stones throw from Exeter Central station (30 seconds) and has such a grand reception area as you enter. The reception team were great in allowing my friend to enter the room prior to me paying as I was delayed due to accidents. Thank you for that Negatives - the room had no spare towels in the wardrobe as stated nor an ironing board. The latter not so bad because that is a quick call to reception; but on the third night, our room wasn’t cleaned as the hotel states although I had checked the day before if it would be. By the fourth night it was but we only had one more night there. On the morning of my checkout, I asked to leave my luggage there and had to pay £5!! The man at reception stated it is free on the weekends which is ridiculous but what is worse is that Jan 1 is a weekend and if I wasn’t running to catch a train for my hike, I would have stated that. I have never had to pay to leave my luggage at a hotel that I have stayed in and it didn’t help matters to find out that members of my hiking crew who also stayed there did not have to pay. It is unreasonable to have charged me and not even issue a refund for it. It put a massive dampener on the trip because I only stayed there because our hiking party was held there for NYE but after the service I experienced, I will look at alternative accommodation.

Great views and comfortable rooms. Amazing service!

Great location across from the beach. The staff was friendly and helpful. Breakfast was very good.