9/10 Wonderful! (1,002 reviews)
Such a pleasurable experience. I wanted to make a point of how helpful the front desk staff were.
We were here for a first time visit to Penn State with our son. The gentleman at the front wrote us directions of how to get where we needed to go and gave us some very helpful information. He went above and beyond. We didn't even ask and he did it. Wonderful customer service.
The young lady at the desk was a student at Penn State and she was also telling us a bit of her experience as a student. Again, customer service at its finest.
I do wish I had the staff's names so that I could mention them by name but I am hoping that you can acknowledge them from my check in time. We were there on Sunday at around 4:30ish.
Finally, we were nervous about staying at a hotel that is "dog friendly" because we thought that it would be obvious that pets have stayed. There was no reason to be nervous. The room was super clean!
We were very pleased with our stay and would definitely stay there again!
Reviewed on Jul 28, 2026
