Causeway Islands Castle Hotels

"I didn’t realize that a standard room does not have a fridge, should have read better but overall good for the price and location was close to everything "

"great location, very friendly staff, efficient elevators. Nice room space. But breakfast was average. Selection of food average. Could be improved alot."

"Staff was friendly, but took their time to solve issues. There was air conditioning in the room, but doesn't get cold. It was just a fan. I complained because I woke up sweating. I had to wait another night before they transferred me to another room because “the rooms they had available were double.” Next day, they transferred me to another hospital room without letting me know and they moved my stuff without asking me or me being there. When I got to the hotel all my stuff was in another room. I had to let the reception know that I was missing my personal wash rag. When they took me to find it, it was mixed with their dirty sheets (the hotel doesn’t offer bath rags). Back to the room, the air conditioning was not turn on. When I turned it on, it was the same or worst than the first room. I didn’t want to argue with them because they didn’t care. I was here visiting a family member who was sick. I didn’t have the energy. On my last night, I got there late after a beach trip. When I got there all my stuff was removed from my room. When I go to the reception, she tells me that my reservation was until that date and I was supposed to leave in the morning. I made a mistake and with the dates of my reservation. No one called me or tried to get in contact with me they just took my things out. I was fed up with these people. I didn’t argue. I just left. When I got home, I new Victoria secret bra (used it twice) was gone. Parking was horrible too. I had a horrible experience."

"Yes"

"Great breakfast buffet and comfortable room"

"Personal Muy Atento y Excelente Limpieza de Habitaciones."

"A little bit far to the center, but really clean and good to relax time"

"We had a wonderful time mostly due to the outstanding staff. We went above and beyond to ensure we had memorable stay. A special thanks to Maybelline and the lobby front desk team!"

"It's always amazing! That's why we keep coming back!"