Title: Hotel Rancho Encantado Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=4239297&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Rancho Encantado Lakeside relaxation awaits at this tranquil retreat where guests soak up sunshine, enjoy delicious meals, and experience rejuvenating treatments ## Photo gallery for Hotel Rancho Encantado ![Private beach, rowing - Hotel Rancho Encantado (Bacalar)](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/a7554b56.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Rancho Encantado (Bacalar)](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/5fae6c82.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, body treatments, body wraps, body scrubs - Hotel Rancho Encantado (Bacalar)](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine - Hotel Rancho Encantado (Bacalar)](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/7f620e2a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, body treatments, body wraps, body scrubs - Hotel Rancho Encantado (Bacalar)](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/91b676ac.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Rancho Encantado sits by the lake, offering a private beach and serene garden for unwinding. Guests can row on the water, sip drinks at the poolside bar, or savor Mexican dishes at Los Hechizos restaurant. Previous visitors consistently praise the attentive staff. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - On private beach - Hot tub - Spa - Parking included - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.com/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Feb 14 - Feb 15](https://www.expedia.com/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 15 - Feb 16](https://www.expedia.com/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Cabin, Lake View ![Cabin, Lake View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/dafaaf40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin, Lake View 10.0 Exceptional 5 reviews ### Highlights Air conditioning Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead In-room safe - Lake view - 1 bedroom - Sleeps 4 - 1 King Bed and 2 Twin Beds ### View all photos for Superior Suite, Garden View ![Superior Suite, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/0f4f9cc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, Garden View ### Highlights Air conditioning Premium bedding Ceiling fan Private bathroom Hair dryer Rainfall showerhead In-room safe Daily housekeeping - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Garden double room with AC ![Garden double room with AC | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/904159b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden double room with AC 8.8 Excellent 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Garden view - Sleeps 4 - 2 Double Beds ### View all photos for Room, 1 King Bed, Garden View ![Room, 1 King Bed, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/7f358a9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Garden View 8.8 Excellent 3 reviews ### Highlights Air conditioning Premium bedding Ceiling fan Private bathroom Hair dryer Rainfall showerhead In-room safe Daily housekeeping - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Garden Master Suite ![Garden Master Suite | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/aa02a0fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Master Suite ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Garden view - Sleeps 4 - 1 King Bed and 2 Twin Beds ### View all photos for Suite, Garden View ![Suite, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/99d7fc8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Free rollaway/extra beds Premium bedding Ceiling fan Private bathroom Hair dryer Rainfall showerhead In-room safe - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Master Suite lagoon view ![Master Suite lagoon view | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/dd592aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite lagoon view 9.2 Wonderful 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Lagoon view - Sleeps 4 - 1 King Bed and 2 Twin Beds ### View all photos for Double suite, lagoon view ![Double suite, lagoon view | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/55395331.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double suite, lagoon view 10.0 Exceptional 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Lagoon view - Sleeps 4 - 2 Double Beds ### View all photos for Suite Jardin Doble 2 Camas ![Suite Jardin Doble 2 Camas | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/3ce76cc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Jardin Doble 2 Camas 8.8 Excellent 8 reviews ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds Separate bedroom Ceiling fan Premium bedding Private bathroom - Garden view - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Casita Laguna Superior ![Casita Laguna Superior | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/66717de0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Casita Laguna Superior 9.0 Wonderful 2 reviews ### Highlights Deck/patio Yard Individually furnished Individually decorated Private outdoor hot tub Air conditioning Separate bedroom Ceiling fan - Lagoon view - 1 bedroom - Sleeps 3 - 1 King Bed OR 1 Twin Bed ### View all photos for Exclusive Villa ![Exclusive Villa | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/713c93ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Villa ### Highlights Deck/patio Yard Separate dining area Individually furnished Individually decorated Air conditioning Kitchenette Full-sized refrigerator/freezer - Lagoon view - 969 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Traditional Cabin ![Traditional Cabin | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/45c43cfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Cabin 10.0 Exceptional 1 review ### Highlights Yard Individually furnished Individually decorated Air conditioning Separate bedroom Ceiling fan Premium bedding Private bathroom - Garden view - 398 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed OR 2 Large Twin Beds ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information) ## About the neighborhood Located in Bacalar, Hotel Rancho Encantado is on a private beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Scuba diving and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. [Visit our Bacalar travel guide](https://www.expedia.com/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.70557%2C-88.38525&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MJ6YF_niPHDMnmxkEEZwP2yhyTc=) Carretera Federal 307 Km 24, Bacalar, QROO, 77930 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 8 min walk \- 0.5 miles - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 5 min drive \- 1.8 miles - ![Beautiful landscape with stromatolites, Bacalar in Mexico](https://images.trvl-media.com/place/553248635975995712/db1f08ad-0cb1-416a-96cf-5fe6c28a5a42.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Cocalitos 10 min drive \- 4.9 miles - ![Last one here](https://images.trvl-media.com/place/6131112/32096171-6310-4087-a8ff-c14395c341fc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Azul 10 min drive \- 5.1 miles - Polytechnic University of Bacalar 4 min drive \- 1.6 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 38 min drive ### Restaurants - asadero el establo 2 min drive - Las Miches De La 1 4 min drive - Marisqueria El Taco Loco 15 min walk - Pueblo Pirata 18 min walk - Xoloitzcuintle Bacalar 4 min drive ## About this property ### Hotel Rancho Encantado Upscale hotel near Lake Bacalar At Hotel Rancho Encantado, you can look forward to a poolside bar, a terrace, and a garden. This hotel is a great place to bask in the sun with a private beach and rowing. Treat yourself to a body treatment, a massage, or a body scrub at the onsite spa. The on-site Mexican cuisine restaurant, Los Hechizos, offers breakfast, lunch, dinner, and kids' meals. In addition to laundry facilities and a bar, guests can connect to free WiFi in public areas. Other perks include: - An outdoor pool along with sun loungers - Free self parking - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance - Luggage storage, a vending machine, and a front-desk safe - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Rancho Encantado boast comforts such as premium bedding and air conditioning, as well as amenities like safes. Other amenities include: - Rainfall showers and hair dryers - Ceiling fans and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/f8518c05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 185 reviews $121 nightly $150 total Feb 16 - Feb 17 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Falcon | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/96000000/95520000/95519500/95519439/4edd7441.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BoaBoa Bacalar Mario Villanueva Madrid - Spa - Pet friendly - Free WiFi - Air conditioning 9.4 Exceptional 122 reviews $67 nightly $84 total Mar 6 - Mar 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=95519439&PinnedHotelID=95519439&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, Garden View | View from room](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/4c193bea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Carolina Bacalar Bacalar - 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24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite self parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: MXN 200 to 500 for adults and MXN 200 to 500 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Los Hechizos ### Things to do - Full-service spa - Hot tub - Outdoor pool - Rowing/canoeing - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 1,216 square feet of conference space - Meeting room ### Outdoors - Garden - On a lake - On a private beach - Pool loungers - Terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Facials - Massage - Spa open daily - Spa treatment rooms ### Accessibility - No elevator ### More - 17 buildings - 2 floors - Built in 1994 - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Food and drink - Limited room service ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: MXN 3000.00 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 500 for adults, and MXN 200 to 500 for children - Airport shuttle fee: MXN 560.00 per person (roundtrip) - Airport shuttle fee per child: MXN 560.00 (roundtrip), (from 2 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the hot tub without adult supervision Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ### Property is also known as Hotel Rancho Encantado Hotel Rancho Encantado Bacalar Rancho Encantado Rancho Encantado Bacalar Rancho Encantado Hotel Bacalar Rancho Encantado Laguna Bacalar Hotel Rancho Encantado Hotel Hotel Rancho Encantado Bacalar Hotel Rancho Encantado Hotel Bacalar ## Frequently asked questions ### Does Hotel Rancho Encantado have a pool? ### Is Hotel Rancho Encantado pet-friendly? ### How much is parking? ### What time is check-in at Hotel Rancho Encantado? ### What time is check-out at Hotel Rancho Encantado? ### Does Hotel Rancho Encantado provide a shuttle to the airport? ### Where is Hotel Rancho Encantado located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Rancho Encantado Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 751 8 - Good 186 6 - Okay 37 4 - Poor 15 2 - Terrible 11 ## Reviews ### 10/10 Excellent #### Maria Jan 21, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was great ![](https://a.travel-assets.com/ugc/hotel-reviews/d706cc6e-a51d-4539-8a63-99aeaf6cb3d6-1768973026400.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Elizabeth Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable, safe, relaxing property ![](https://a.travel-assets.com/ugc/hotel-reviews/c9ec5e56-e38f-44ab-ab0e-1f5df696374b-1760704699327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/55c9b01b-f1b3-454e-9d5c-1ca89e0bba8e-1760704728792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2425a390-f0c7-4a74-a575-89003758f547-1760704728351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3abdbec2-eb9c-4753-a624-dd4d6c3cc0d1-1760704723142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabeth Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Elizabeth Oct 17, 2025 Liked: Amenities Excellent hotel for relaxing right on the lagoon. Very clean, staff is friendly, love their dock, pool, jacuzzi. Beds and rooms are very clean and comfortable beds. ![](https://a.travel-assets.com/ugc/hotel-reviews/d7e18e73-0505-42d4-8feb-09aadb547318-1760705156390.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b2f56f33-542a-4702-ab5b-c2c1746892c3-1760705155892.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f9952ae1-f78b-4909-bb36-0bebaa2b1b79-1760705157143.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bd699ae5-28e8-4b19-9f46-4ac20b5974b7-1760705146359.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabeth Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Karen Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was in great conditions super clean and comfortable. ##### Karen Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### juan Jun 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, courteous staff, highly recommend it 👍 ##### juan Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Karen Jul 26, 2025 Liked: Amenities Clean, beautiful pool, well situated on lagoon. Staff were friendly and helpful. ##### Karen Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Paul May 14, 2025 Liked: Cleanliness, staff & service, amenities The hotel is an oasis on teh Lake with great waterfront location with on-site pool, restaurant and dock facilities. ##### Paul Stayed 4 nights in May 2025 ### 10/10 Excellent #### Robert Oct 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The week we spent at the resort was very special. The staff are wonderful and our every need was taken care of. The environment is pristine. I highly recommend this resort and the staff! We will be back.😁 ##### Robert Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Salvador Nov 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is great for family I loved ##### Salvador Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Sabrina Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very relaxed und very nice Hotel, friendly staff und nice view to the Lagune ##### Sabrina Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Jose De la Apr 21, 2024 Liked: Amenities Great stay, place it’s awesome and the staff is super nice z ##### Jose De la Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Lorena G Sep 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was gorgeous and the staff was very attentive and courteous ##### Lorena G Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Mario Jun 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent hotel and restaurant. I would recommended 100% ##### Mario Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Udi Dec 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay innCondes Fantastic location, very accommodating staff and management, all in all a wonderful experience ##### Udi Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Maria Sep 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente restaurant and friendly service ##### Maria Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Vanessa Nov 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place! We enjoyed every second The staff was kind and helpful at all times ##### Vanessa Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Camellia Apr 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and clean and beautiful, great for kids ##### Camellia Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Jose l Mar 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Is a nice quiet place very relaxing ##### Jose l Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Guadalupe Mar 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I liked everything, it was exactly what we needed, quiet and relaxing. ##### Guadalupe Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Mizuki Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First time visiting Eco resort. Enjoyed a lot peaceful environment, healing the stress. Excellent service and kindness of the people work there. ##### Mizuki Stayed 3 nights in Dec 2024 ### 8/10 Good #### Andy Nov 2, 2025 Liked: Cleanliness, property conditions & facilities Unfortunately, I messed the booking up so we ended up in garden rooms rather than the lagoon rooms which meant we didnt get the experience we were hoping for. Staff very friendly and helpful, and great location plus free use of kayaks etc. Maybe not as much access to swings, hammocks, etc as we'd thought, and noticeable road noise; but, again, we were expecting to have dedicated seating and lagoon access. Marginal price difference between rooms so go for lagoon cottages. Hotel automatically adds service charge even if you leave staff a tip which is a bit naughty. ##### Andy Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Hsiang Oct 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice view and good service of kayak. Very hot water and heats quickly! ##### Hsiang Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Liliana Dec 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome Eco Hotel to stay...beautiful views to the lagoon. Beautiful cabins and garnes. I will come back soon to this wonderful place. ##### Liliana Stayed 1 night in Dec 2023 ### 10/10 Excellent #### MARILYN Jun 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Checking in was seamless and we were greeted most graciously. Our casita, el cocodrillo is gorgeous with a view and terrace on the lagoon. Food, drinks and service are equally on point. We’ll keep coming back. ##### MARILYN Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Edwin Aug 1, 2024 The property is great live the settings had breakfast food was good but the services was not i must say ##### Edwin Stayed 1 night in Jul 2024 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Unico Hotel Riviera Maya - Adults Only - All Inclusive](https://www.expedia.com/Kantenah-Hotels-UNICO-20-87-Hotel-Riviera-Maya-Adults-Only-All-Inclusive.h16173295.Hotel-Information) - [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.com/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) - [Joia Paraíso by Iberostar - Adults Only - All Inclusive](https://www.expedia.com/Playa-Del-Carmen-Hotels-Iberostar-Grand-Paraiso-Adults-Only-All-Inclusive.h2802472.Hotel-Information) - [Barceló Maya Palace - All Inclusive](https://www.expedia.com/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) - [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.com/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) - [Fairmont Mayakoba Riviera Maya - All Inclusive](https://www.expedia.com/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba-All-Inclusive.h10364193.Hotel-Information) - [Moon Palace Cancun - All-Inclusive](https://www.expedia.com/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) - [Trs Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.com/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) - [Garza Blanca Resort & Spa Cancun - All Inclusive](https://www.expedia.com/Cancun-Hotels-Garza-Blanca-Cancun-All-Inclusive.h20051835.Hotel-Information) - [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.com/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) - [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) - [Valentin Imperial Rivera Maya All Inclusive - Adult Only](https://www.expedia.com/Playa-Del-Carmen-Hotels-Valentin-Imperial-Riviera-Maya-All-Inclusive-Adults-Only.h1789787.Hotel-Information) - [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.com/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) - [Hard Rock Hotel Riviera Maya - All Inclusive](https://www.expedia.com/Puerto-Aventuras-Hotels-Hard-Rock-Hotel-Riviera-Maya-All-Inclusive.h447258.Hotel-Information) - [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.com/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.com/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) - [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) - [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.com/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) - [Moon Palace Nizuc - All inclusive](https://www.expedia.com/Cancun-Hotels-Moon-Palace-Nizuc-All-Inclusive.h34975395.Hotel-Information) - [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.com/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) - [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.com/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) - [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) - [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.com/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) - [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.com/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information)