I’m not one to leave reviews, bad or good. But this hotel broke the mold. I booked our rooms over a month in advanced and request adjoining or adjacent rooms. We are a family of 7 with five kids under 10. So we are required to have two rooms. Upon arriving I asked the front desk to make sure and the clerk aggressively said, “we are too busy and she did what she could.” Not sure who “she” was but we ended up having rooms at the opposite ends of the hotel. Not a big deal but I obviously enjoying sleeping with my husband. Next up we went to check out rooms out, upon entering we were greeted by a giant booger on the way, hair under the sheets (which sometimes the washer doesn’t get it all), yellow crusty stains on the sheet on top of the comforter, mold on the bathroom ceiling, hair and pee on the toilet rim and a TV that wouldn’t let us past the “click okay to choose your channel.” To top it off, we chose this hotel for the hot tub and pool and the hot tub was completely boarded up and something green was growing in the pool.
So instead of complaining I contacted hotels.com and let them know we would be checking out in the morning. The next morning I walked up and told the front desk we were checking out early. She asked if everything was okay, and I just informed her that it wasn’t. I was beyond nice and she was overly rude and defensive. To top it off they can’t even answer the phone for hotels.com to request the refund… This place is a joke. Don’t waste your time!
