Concepcion Volcano Tours

STAY AWAY!!!! Fraud!!!! The day we arrived- there was no food in the restaurant- it was closed at 5.30 pm while the brochure said dinner time 5-8pm- 2- over the span on 3 days out of the 8 day reservation there were several times when the cook came late- they literally didint make breakfast- even though our booking included breakfast in our reservation. The last day is when I got fed up since I have little kids 10, 14 and we were hungry since 11 and there were no restaurants nearby. 3- Attached is the brochures they provided after the reservations were made on expedia almost NONE OF THOSE ACTIVITIES WERE IN PLACE, 4- The kitchen was barely stocked and the employee came "after the restaurant was supposed to be open" i saw the ONLY employee walk in at 8 am while thy states kitchen was open for breakfast from 8-10 am 90 % of people waited on an average of 1.5- 2 hours because there was ONLY one employee in the kitchen. 5- In our 3 days stay we were not given dinner and break fast on two separate occasions. They lied about the sunset cruise that i booked for my family- it was a small life saving/evacuation boat and not a "cruise" they drove us in the ocean without any tour guide and dropped us back. 6- I paid for an 8 day stay and we left the place 3 rd day morning because they failed to serve breakfast. and that was not the first time they let customers go hungry. 7- they advertise the spa- its closed! ****FRAUD** won’t refund!

The staff at this place treat you like royalty. It’s such a private and intimate setting surrounded by nature. One of the best experiences!

El precio que pagué era para una cabaña no para una habitación del hotel 😑