Cuautitlan Izcalli Vacations from $841

It was a very nice boutique hotel that was in the heart of the Polanco area. Very close and walking distance to the Anthropological Museum, upscale shopping, and great food. We didn’t have any trouble using Ubers from the location. Nice service from the staff, and came with water to drink daily at no charge. The room was very cute and the bathroom was gorgeous. However, the we were located on the first floor and there were a few nights where there were rude quests that decided to walk in at 1-2 am in the morning loud as can be. ( think drunk loud) and I was upset that the hotel didn’t have signs or the courage to mention something to the guests that their behavior wasn’t acceptable. I’m happy people are having fun, but be respectful to other guests. The walls are very thin. The bathroom, although beautiful, was a slip hazard anytime you used the shower. The water sprays EVERYWHERE and you can easily slip. I had to cover the floor with towels all around just in case. The continental breakfast was basic, just fruit and a pastry. Overall, a 4 out of 5.

Really nice place with a lot of nature. Nice place to rest

Conveniently locatef

The property and location were good, but the customer service was very disappointing. The front desk staff member was especially rude and unprofessional. I was charged an extra guest fee even though my guest only came to the lobby, and the charge was not properly reflected on my bill despite being charged for it. When I asked to speak with the supervisor or manager in charge, the front desk employee was dismissive and did not handle the situation seriously. Overall, the lack of professionalism negatively impacted my stay.

Amazing place, beautiful location and great service