“There was minimal contact with staff and very few directions or instructions for room access and other hotel features. The breakfast was mediocre at best. The lights in the hallways were almost always off. Had to use the mobile phone flashlight on one occasion.”
“Restaurants and staff were above average. Rooms were NOT. Overly scented with a bad smell. Desperately in need of a complete refresh. Furniture old. Sheets were scratchy. The owner needs to take some profits and refresh the rooms from top to bottom.”
“The property is beautiful, but our stay was deeply disappointing and, after approximately 40 years of travelling in Italy, the worst we have experienced there.
The service was poor and the property felt disorganised. The owner rarely acknowledged guests, but readily lectured them, made loud phone calls near guest rooms and crossed supposedly private terraces. These terraces were also continuously monitored by cameras. The key card failed repeatedly; after the second failure, our calls and……