9.4/10 Exceptional! (916 reviews)
Lovely hotel in a good location. It was clean, comfortable and enjoyable. However, I did feel this was somewhat ruined by service charges and tips. A drink in the bar ended up being more once I’d ordered it because of hidden service charges. Not a lot, but it was already £7.50 for a non-alcoholic cocktail. When I checked out, I was told a ~£15 service charge would be taken off my deposit, although this was optional and I could remove it from my bill if I wanted to. Again, not a massive amount but it’s just irritating when it’s assumed you’d like to give more (I’d already paid £380 for two nights). Never been in that situation in a hotel before, and glad it’s not commonplace.
Reviewed on Nov 13, 2026
