Hancock Riverpark Tours

Dear Customer Care Team, I am writing to share feedback regarding our recent stay at your Super 8 Sidney location and to request assistance with an upcoming reservation. While we have always had wonderful, clean experiences at your Oneonta location, our stay at this specific property was disappointing. Throughout our entire visit, the hotel smelled strongly of smoke and marijuana, which was particularly concerning as I was traveling with my children. Additionally, the breakfast amenities were lacking. The options were limited to only granola bars and coffee. On most mornings, we had to actively ask the front desk staff to brew the coffee. While the staff members were polite when assisted us, they were frequently unavailable at the desk. We regularly had to go outside to find them because they were out front smoking. By comparison, the Oneonta location offers a great variety of breakfast items and maintains an exceptionally clean environment. We currently have a future reservation to stay at this same location again starting August 10. Given our recent experience, we would like to know if you can accommodate us by transferring this upcoming reservation to the Oneonta location instead. I look forward to hearing from you soon regarding this transition. Sincerely, Kyle Charron

There were ants in the room on the tv stand and bed. There was a foot long spider web with a spider in it at the base of the tv stand where I was sitting down my things. Black spotted mold on the shower curtain. Brown "pebbles" all over the ac unit. Run down and dilapidated. When I checked out, I told the girl about the ants and she said she'll let maintenance know. Okay

Breakfast was good, the room was clean and the people were nice, just wish it was quieter there.