Henson Robinson Zoo: Tours y Actividades

It is a unique rustic hotel that fit our needs for the night.

everything.

To avoid confusion, you should know that if you book multiple rooms through Expedia, the hotel staff will assign each room a confirmation number. However, this will not be communicated to you. You will have but one confirmation number, and that will likely be the number of the first traveler. Subsequent rooms and travelers will have a secret (I guess) confirmation number that, when you can’t produce it because it has not been communicated to you, will make finding those other rooms nigh unto impossible. Chaos will ensue, especially if last names on those rooms don’t match. Though we arrived a full 1.5 hours after check in time, we were told our rooms were not ready…and then they were. Once rooms were assigned, the rooms themselves were clean comfortable, and suitable for the rest we needed. The following morning, I was informed I would be charged for another room, though payment had already been made. When I tried to explain the situation to the desk attendant, the individual simply could not fathom that I had but one confirmation number for the three room, and do NOT want to see, or read, the confirmation message from Expedia. The hotel also did not receive a message I had sent through the Expedia portal. When management arrived, things were suddenly different. The confusion cleared and no extra charge was waged. There is definitely something procedural that should be addressed in terms of communication with the guest either directly or through the Expedia portal.