Idaho Falls Castle Hotels

"Like the dog area provided but disappointed in the dog parents as they could be better at picking up."

"Well the only towels we got our whole time there were two hand towels, that’s the biggest one. Aside from that, everything was decent, it was clean enough but not spotless. The bathtub had some strange stains but the sheets were clean and that was the most important thing for me. The hot tub didn’t have working jets, and definitely needs a new filter cause there were some floaters in the water that were questionable. It isn’t her fault, but the lady who checked us in was very clearly overwhelmed as she was the only one there and guests needed towels or check-ins or what had you, I felt so bad she was by herself on a Friday night, with 5 people in line and phones ringing off the hook. She was kind and helpful, just overworked. Management needs to hire more employees and fix some issues."

"We had a pleasant stay. Thank you."

"The hotel smelled like smoke in the lobby, which also crept into the rooms. The hotel is fairly run down, super low ceilings, and our room was not clean, evidenced by stains in the sink, hairs in bed and on the floors, grime and dust on ledges, old, dirty office chairs and webs with bugs in them around one of the light fixtures. We even had some dirty outdoor furniture in our room. We had booked 2 nights and left after one night even after not being able to get a refund since we had booked through Expedia and had gone past the cancellation date. When we complained about the room cleanliness to the front clerk, he moved us to another room that he “personally”inspected but it was the same. Super disappointed I didn’t do more research on the property even though it got pretty good reviews."

"Doom was clean, staff was friendly and helpful, quiet location. "

"Breakfast was very good! Very friendly staff!"

"Great place, restaurant and bar "

"I would definitely recommend this hotel. Very clean and comfortable "

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