Staying here was wonderful. The staff was accommodating to our delayed flight. Breakfast was great. The hot springs were great. We will be back!
Riann
6/10 一般
Cindy
2024 年 5 月 2 日
满意:清洁度
Reception was welcoming and friendly. I was allowed to borrow an umbrella walking in the rain while visiting a nearby hot springs. Breakfast was good, even though I missed one day due to leaving too early for a tour. My room was clean, but a bit worn and needs updating. I was unaware that I would be placed in a room (#3) next to an unoccupied one going through construction because the work went on until nearly 8 pm on the first evening I stayed. It was unpleasant, especially trying to rest after a long day out on tour. The shower did not have hot water at all, so both nights, I took cold showers. For this reason alone, I may not stay at this property again. If they update their rooms in the near future, I will
reconsider. I also requested that my room not be serviced until after check out, but noticed housekeeping entered, anyway. The room rates were reasonable, and the wildlife around property as well as the view of Arenal Volcano were wonderful. Those were the highlights of my stay as well as the friendliness of staff. I would have given a much lower rating on this property had I been completely unsatisfied.
Cindy
2024 年 4 月入住 2 晚
10/10 超赞
Philip
2024 年 2 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Smaller budget friendly resort with hot springs
Very nice staff. Small grounds with great views of Volcano. Boutique size place, maybe only 10 rooms and nice but small pool deck and 4 hot springs. Great breakfast, very convenient in and out location with a car. Not a fancy big resort place but was absolutely fine and budget friendly, would recommend no problem. Other "grand" volcano hot spring resorts were actually sold out so I picked this one and was very happy, and was lower cost overall with a great breakfast and very friendly staff. No restaurant for evening meals FYI. Not that kind of resort place. I liked the larger hot spring by the bar with music playing and in the sun with a view of the volcano, I spent an afternoon hanging out there in the spring and talking to people, looking at the volcano and getting drinks from the bar.
Philip
2024 年 2 月入住 3 晚
6/10 一般
Michelle
2024 年 2 月 8 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
I appreciated the owner's willingness to give a refund, they are very kind. The property is pretty dingy for this pricepoint. I had to sweep and clean when we arrived. There wasn't hardly any items needed to be able to cook in the kitchen.
Michelle
2024 年 1 月入住 2 晚
2/10 糟糕
Luis
2024 年 1 月 23 日
Luis
2024 年 1 月入住 2 晚
4/10 很差
Priscilla
2024 年 1 月 22 日
Priscilla
2024 年 1 月入住 1 晚
10/10 超赞
Jeremy
2024 年 1 月 16 日
Jeremy
2024 年 1 月入住 1 晚
10/10 超赞
David
2023 年 12 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service!
David
2023 年 12 月入住 1 晚
2/10 糟糕
Divya
与家人出行
2023 年 12 月 28 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No hot water, no WIFI in the rooms, rude staff and they messed up our activity bookings. Every day breakfast was almost the same with long waiting despite telling them in advance of activity pickup times.
Staff is only there between 7am and 9 pm and the room and the hotel has no lockers. The pools close by 9 pm also.
Rooms were not sound proof, could hear everything from next room and repairs on the property started early in the morning with contractors talking loudly the whole time.
Divya
2023 年 12 月入住 5 晚
2/10 糟糕
Prathibha
2023 年 12 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施
This property is not worth the money. It is as same as any motel service. No proper check in, no chafer service, rooms are dirty, breakfast served late, not a good breakfast.
Overall, I would not pay hefty amount that they are charging for, it is worthless.