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19 Norbulingka Road, Lhasa, Tibet, 850000
  • Popular LocationTibet Museum6 min walk
  • Popular LocationPotala Palace3 min drive
  • Popular LocationJokhang Temple3 min drive
  • AirportLhasa (LXA-Gonggar)64 min drive
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Room options

View all photos for 1 Bedroom Apartment

Free minibar, in-room safe, desk, iron/ironing board

1 Bedroom Apartment

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 926 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Deluxe Apartment

Free minibar, in-room safe, desk, iron/ironing board

1 Bedroom Deluxe Apartment

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 2691 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Potala View King Room

Horizon Club Potala View King Room | Free minibar, in-room safe, desk, iron/ironing board

Horizon Club Potala View King Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Hair dryer
Rainfall showerhead
  • 581 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club with Potala View Twin Bedroom

Free minibar, in-room safe, desk, iron/ironing board

Horizon Club with Potala View Twin Bedroom

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Hair dryer
Rainfall showerhead
  • 581 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

Free minibar, in-room safe, desk, iron/ironing board

Deluxe Suite

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
  • 1335 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

Free minibar, in-room safe, desk, iron/ironing board

Horizon Club Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
2 bedrooms
Hair dryer
Rainfall showerhead
  • 581 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room

Free minibar, in-room safe, desk, iron/ironing board

Premier Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Hair dryer
Rainfall showerhead
  • 689 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Free minibar, in-room safe, desk, iron/ironing board

Executive Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 926 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Potala View King

Executive Suite Potala View King | Free minibar, in-room safe, desk, iron/ironing board

Executive Suite Potala View King

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
2 bedrooms
Blackout drapes/curtains
  • 926 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Free minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
2 bedrooms
Hair dryer
Rainfall showerhead
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Free minibar, in-room safe, desk, iron/ironing board

Deluxe King Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Hair dryer
Rainfall showerhead
  • 463 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Shangri-La)

Free minibar, in-room safe, desk, iron/ironing board

Presidential Suite, 1 King Bed (Shangri-La)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
2 bedrooms
  • 2691 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Free minibar, in-room safe, desk, iron/ironing board

Horizon Club King Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Hair dryer
Rainfall showerhead
  • 581 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
The St. Regis Lhasa Resort
Pool
Spa
Parking included
Free WiFi
9.0 out of 10, Wonderful, (49)
The price is $184
$214 total
includes taxes & fees
Jun 5 - Jun 6
The St. Regis Lhasa Resort

About the neighborhood

Lhasa

Shangri-La Lhasa is located in Chengguan District, a neighborhood in Lhasa, and is near theme parks. Tibet Museum and Lasa Museum are cultural highlights, and some of the area's landmarks include Norbulingka and Potala Palace.
Visit our Lhasa travel guideOpens in a new window

What's nearby

  • Tibet Museum - 6 min walk
  • Norbulingka - 12 min walk
  • Potala Palace - 3 min drive
  • Jokhang Temple - 3 min drive
  • Tibet University - 5 min drive

Getting around

  • Lhasa (LXA-Gonggar) - 64 min drive

Restaurants

  • 食草堂酒吧 - 12 min walk
  • 云顶咖啡厅 - 2 min walk
  • 今生遇见咖啡 - 9 min walk
  • 柒零年代 - 8 min walk
  • 雅拉香波 - 9 min walk

About this property

Shangri-La Lhasa

Luxury hotel located in Chengguan District
You can look forward to a terrace, a garden, and dry cleaning/laundry services at Shangri-La Lhasa. Indulge in a massage at CHI, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a bar and a health club, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and an indoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, smoke-free premises, and laundry services
Room features
All 289 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free stocked minibars and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 99 to 198 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Altitude
  • Shambala
  • Shang Palace

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6 PM
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 99 to 198 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Shangri Hotel Lhasa
Shangri Lhasa
Shangri-La Hotel, Lhasa Tibet
Shangri-La Lhasa Hotel
Shangri-La Lhasa Lhasa
Shangri La Hotel Lhasa
Shangri-La Lhasa Hotel Lhasa

Frequently asked questions

Does Shangri-La Lhasa have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

How much does it cost to stay at Shangri-La Lhasa?

As of Jun 4, 2024, prices found for a 1-night stay for 2 adults at Shangri-La Lhasa on Jun 6, 2024 start from $157.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Lhasa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Lhasa?

Self parking and valet parking are free at this property.

What time is check-in at Shangri-La Lhasa?

Check-in start time: noon; Check-in end time: 6 PM.

What time is check-out at Shangri-La Lhasa?

Check-out is at noon.

Where is Shangri-La Lhasa located?

Located in Chengguan District, this luxury hotel is within a 15-minute walk of Tibet Museum, Norbulingka, and Lasa Museum. Potala Palace and Ramoche Temple are also within 3 mi (5 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 29 out of 59 reviews" "
Rating 8 - Good. 19 out of 59 reviews" "
Rating 6 - Okay. 6 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner buffet is excellent. The room size is smaller comparing St Regis and steam sauna does not work.
Stayed 1 night in Oct 2019

10/10 Excellent

JS, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. John was extreamly helpful and hospitable. He made check in a very pleasant experience and arranged amazing details for our friend who was having her birthday.
Stayed 1 night in Sep 2019

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Due to lack of information from our side, about an extra visa for Tibet, I could not travel and lost a lot of money on my bookings! Thank you! I will not use your services again!
Stayed 4 nights in Aug 2019

10/10 Excellent

viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in lhasa
bery nice, and very good staff , fluent english. so satisfy
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chinese service / Hong Kong prices
A good option for stays in Lhasa. Located in new Chinese area, but adjacent to Potala Palace. Hotel is in good condition. But prices are very high (think Hong Kong levels) but with service standards far below. Very few staff in hotel, and very few can speak even basic English. Horizon Club very poor value. One staff person only. Cannot speak any English. Very basic food offering. St Regis might be a better option? Certainly closer to Tibetan quarter.
Stayed 4 nights in Apr 2019

6/10 Okay

C, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
各樣設備都很好，特別是設有24小時氧吧。 可惜在不吸煙的房間經常聞到煙味。在控制除煙服務方面仍有改善空間，如果設有無煙房間樓層就更好了。
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great reception Lily Yang, super friendly and helpful. The only thing is the room cleaning, not really thorough especially the bathtub... overall good hotel.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018

10/10 Excellent

Marc, Burlington, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis at high altitude
We stayed at the Shangri La Lhasa on our recent trip to Tibet. It is located a bit out of the way in terms of sightseeing and restaurants, but the oxygen bar was so appreciated on our second night. The food in the hotel is a bit expensive, but the staff allowed us to create our own menu for snacks on the night of our arrival, and then provided us with a bit of a discount for our breakfast buffets. Very accommodating. The rooms are well appointed and very comfortable.
Stayed 3 nights in Jul 2018

2/10 Terrible

Julie, Toronto

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible food and service
I would never stay here again - food was horrible, the service was subpar compared to St Regis in Lhasa.
Stayed 1 night in Jan 2018

8/10 Good

jenny, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and spacious
everything very good even so hospitable, made a birthday cake for my husband.
Stayed 5 nights in Dec 2017

8/10 Good

steve, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to attractions of Lhasa. Hotel is very comfortable and my only complaint is that I asked for a non smoking room, but my room had an ash tray and matches. That’s not a non smoking room!
Stayed 1 night in Nov 2017

10/10 Excellent

Jimmy, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel is Lhasa
Excellent hotel! I got sick because of te height and luckily they had a doctor available 24/7. The facilities and staff service are top notch, cannot complain. You know what you're getting with a Shangri-La and this one won't let you down trust me.
Stayed 3 nights in May 2017

10/10 Excellent

Bharat, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The oxygen lounge is fantastic
It is comfortable 5 star hotel at a decent location but the most important distinguishing feature is the Oxygen Lounge. It is a fantastic amenity and along with the cheerful and experienced doctor, it is a lifesaver for clueless low altitude people who fly in and over exert themselves.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Nice but not maintained well
Room and facilities was nice but there was stained cushion and extremely dirty air humidifier, had to requesy for it changed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in this city
I stayed there for 4 nights. A Great hotel in the city with good facilities, stuffs, foods and services. The hotel is very quite during the night. With Good in-room dining with affordable price. Good location with great SPA and an oxygen bar for free. Five star hotel. Will come again. That's all I got. Come and try try try try try try try.

10/10 Excellent

David Wai Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located luxury hotel
Centrally located luxury hotel, with an oxgyen chamber for those with altitude sickness. As a Golden Circle Jade member you get all breakfast for free too!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Recommended
Surprisinglg superior to the St Regis in terms of service staff and efficiency. The 24h oxygen room was a bonus. Room had a great view but not soundproof from the bar/restaurant so you could hear the band at night. Decor is a bit dated and buffet breakfast could use a refresh in offerings. Still it's comfy stay in Lhasa even if it's not the same class as the rest of the hotel chain's properties in bigger Asian cities

8/10 Good

ANA

Liked: Staff & service, property conditions & facilities, room comfort
It was great until they charge me for the deposit, eventhough it was already paid

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Much better than 3.5 stars
I chose the Shangri-la for the chain's reputation & my previous experiences with them, and I got most of what I was expecting. Comfortable & spacious room with a view of Potala Palace, nice amenities, nice service, very good fitness facilities and a great massage at the spa. English is not understood nor spoken by all the staff, so it can take time to get what you want, but it's not a major problem. Fitness facilities & spa were great and the "oxygen room", which is specifically designed to help adjust to the altitude of Lhasa, was a nice extra. Major sights are within walking distance. Gift shop has nice items but exponentially more expensive than similar things in the market. Overall, we had a great stay and would definitely return to the Shangri-la whenever possible.

8/10 Good

Martina, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel with many amenities
We spent five nights here. It is not close enough to walk to the old town but is a short cab ride away. The facilities are nice but the staff is seriously undertrained. Every request is a challenge, from making a phone call to ordering room service. The oxygen lounge was a welcome respite.

6/10 Okay

Vicky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star Hotel
In all fairness, I left a note at checkout requesting that the Hotel management contact me. I have waited more than a week. The Hotel has all the potential of really being a 5 star stay but there are two big areas lacking. First is the food service. When you obviously have left over food on the buffet, it takes away form the higher quality food. The restaurant staff need a short course in English as several did not know the word Menu. Second, the massage I had at the spa was so poor I would barely rank it above a visit to an American Massage School. It was nothing like the description and it was obvious the girl was too tired, and too hungry to do a good job. An expensive disappointment. On the Plus side, the front desk and bellhop/concierge staff were great. The oxygen lounge was very pleasant and really helped with adjusting to the high altitude.