“The location is very remote, the heating in the room is not warm, and there are not even glasses provided in the room. There were no big towels after changing the towels”
“The room was very spacious. The facilities are a bit dated, but everything is well kept and in good condition. Staff were super friendly and welcoming. Breakfast was generous, and both lunch and dinner were quite good too. A big plus is the shopping mall and food court just behind the hotel, which makes things really convenient. The hotel isn’t in the city center, but Prague’s public transport is excellent — it only takes about 30 minutes to reach the Old Town. Overall, it’s a great……
“原先預訂 的是 standard room,但酒店在沒有任何事前通知的情況下,直接安排了 accessible room(無障礙房間)給我,入到房間發現與自己訂的不符,詢問前台後表示「沒有其他房間」為理由,不容許更換房型。由於當時已經很晚,只能無奈接受並住了一晚。
更令人疑惑的是,早餐時段系統甚至沒有顯示我的房間號碼,令我懷疑該房間是否本身適合作為出租房間使用,亦反映前台與早餐服務區之間的溝通和配合存在問題。
我欣賞酒店願意提供 accessible room 給有需要的人士,但在完全沒有通知客人的情況下,安排與原本預訂完全不同的房型,體驗非常差,也缺乏基本尊重。
此外,該 accessible room 的浴室積水問題非常嚴重。淋浴約五分鐘後,水已經幾乎流出浴室外。由於沒有乾濕分離設計,整個洗手間地面都濕透,非常容易滑倒,我自己也差點跌倒。這樣的設計不但不方便,我認為對真正有需要使用無障礙設施的人士而言,安全性也值得關注。
整體而言,這次住宿體驗令人十分失望。
I originally booked a standard room, but the hotel……