“I am writing to express my strong frustration regarding our stay. I made this reservation a week in advance, and the room was scheduled to be ready by 3:
00 PM. It is currently 6:30 PM, and the room is still not available. My children are exhausted from waiting, which is completely unacceptable for a Hilton property. We arrived tired from traveling and have been left waiting in the lobby for over an hour. This situation is severely impacting our entire tri”