Palazzo Ricci Tours

Good service and the room was clean

Front of house was friendly, helpful and polite. Showed us where to go, stored our luggage safe and when we came back to check in they had taken cases upstairs for us! Room was basic but clean. Lovely view of Duomo. I was offered a complementory bottle of wine which was red(i only drink white) and they were so accomodating- bringing up a tray eith crisps and ice bucket too. Breakfast was nice, basic bit almost we needed. Closest to the train station, supermarket and fruit and veg shop. Restaurant on same side of road was lovely. Could not have had a better stay. Would totally recommend .

Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.