Best Resorts in Paradise

"✅"

"• Website photos appear heavily edited and do not match the actual room condition. • Room smelled strongly of stale bedding and cigarette smoke. • Bed was old, warped, and damaged with trim falling off and exposed wood. • Only one usable side of the bed had accessible outlets for charging devices. • Bed came with one normal pillow and one tiny square pillow instead of two regular pillows. • Refrigerator was unplugged at check-in and housekeeping later unplugged it again, leaving food warm. • Coffee maker had no coffee, filters, or supplies included. • Towels and washcloths were yellow stained and had hairs in them. • Toilet constantly ran, handle stuck after flushing, and toilet seat was loose and would not stay up. • Toilet paper was extremely cheap quality. • Shower had almost no water pressure and water temperature changed randomly, nearly burning my wife. • Bathroom door barely shut and was difficult to open once closed. • Bathtub looked patched together with filler and caulking, flexed when standing on it, and felt unsafe. • TV remote had no batteries and was not even for the correct TV. • Front desk promised a replacement remote that never arrived during our 3-night stay. • HDMI/cable connection behind TV appeared damaged or burned. • Smoke detector had no batteries installed. • Bathroom light fixture was loosely mounted and only one bulb worked. Overall, the room felt poorly maintained, dirty, and in some cases unsafe. . Lastly, the pool was green and full off algae!! "

"We recently stayed at a Best Western in Decatur, and unfortunately the experience was disappointing from start to finish. From the moment we checked in at 10 PM, the front desk clerk made us feel like we were an inconvenience. She had a sarcastic, dismissive attitude instead of being welcoming. The room itself was in decent shape, but when we took a shower, the tub would not drain properly. We reported it to the front desk and were told that “all the tubs are designed that way,” which didn’t make much sense. The biggest issue was breakfast. The hotel advertises breakfast from 6–10 AM, but when we went down at 8 AM, nothing was available—not even coffee. The manager on duty said everything was down. While things happen and we understand that, we were told it would be resolved the next day. The following morning, the same issue occurred. At 6 AM, nothing was ready, and by 6:45 we were told there would be no breakfast again. The only option offered was coffee they had purchased from Circle K across the street. To top it off, when we checked out, there was no one at the front desk for over 30 minutes, so we ended up leaving our key cards on the counter and leaving. Overall, between the poor service, lack of basic amenities, and unfulfilled promises, this stay fell well below expectations."

"Great hotel, quiet, clean and comfortable"

"THE LISTING FOR THE KING DELUXE ROOM.. ISN'T REAL. I BOOKED THAT AND THEY TOLD ME THAT DID NOT HAVE ANY OF THOSE.. SO I HAD A DOUBLE BED ROOM. THE FRIDGE WAS FULL OF FOOD.. NONE OF IT WAS MINE..YUCK. THERE WAS BIG HAIR IN THE BATHTUB. ALSO THE LISTINGS STATES THE POOL IS HEATED.. IT IS NOT! COMPLETE LET DOWN FOR MY WEEKEND GETAWAY!"

"I came to Springhill Suites, trying to run away from storms. Well, I ran right into them! Yvette, the front desk attendant, was so kind and acommodating! My anxiety was through the roof, so she did everything in her power to make me as comfortable as possible. When I checked out, I had to leave my car overnight. They took notes to make sure my car was picked up by my husband and not anyone else. I would recommend the hotel to anyone!"

"Room, shower, mattress, bedding was great! Pillows were comfy! The only thing that was a concern was the toilet bowl not filling up with water and ability to properly flush. We filled the toilet bowl With water and it seemed to help. I think there was something sticking in the bowl that kept It from filling up properly. Location and staff were wonderful!"

"Parking was very easy. Pool was nice, weather was not. How was everything we needed. "

"Clean room and helpful staff."