Phaistos Tours

A top resort. An awesome place with amazing staff, great facilities like the rooms, the restaurants the pools. The views and luxurious feel are just perfect. The beach itself is clean and relaxing. The place itself is extremely quiet so if you’re looking for a very quiet place to get away this is the one. The food for an all inclusive is absolutely superb in comparison to other all inclusives I’ve been too. The only criticisms be that for an all inclusive there aren’t many snacking options outside of the breakfast, lunch and dinner. Drinks are also a little watered down but that’s expected, internet could also be better.

Ignored and Disappointed: Poor Communication by Hotel Management When we extended our stay, the hotel staff failed to inform us about a special 50% May discount. Although the manager later compensated us nicely, our experience with the hotel’s loyalty program has been extremely disappointing. Since our stay, we've made multiple attempts to register for the hotel’s loyalty membership. Despite discussing this directly with reception upon checkout (we were promised a follow-up that never came) and sending three subsequent emails, we've received no response whatsoever. It feels as though the hotel is deliberately avoiding our registration to prevent us from receiving the 10% discount on our next visit, especially concerning given their initial oversight regarding the 50% discount. We remain puzzled by this complete lack of communication from hotel management.

Le rapport qualité/prix n’est pas équilibré.