Phaistos Tours

Amazing stay - fantastic facilities, delicious food and the staff were INCREDIBLE. Shout out Giorgios, Chryssa, Maria K, and the rest of the bar and restaurant team. We loved our time here.

An absolutely stunning property with the most proactive, helpful and attentive staff I've ever seen at a resort. Other reviews already highlight how beautiful the resort is, so thought I'd leave specific info about accessibility, as it was a lot better than I anticipated from previous info online. My wife uses a wheelchair, although can manage short distances/a few steps. Although the resort is on a slope with multiple tiers, most of the grounds are feasible for a wheelchair; going from main reception to the bungalows, most communal grounds and the route towards the beach are all slopes. To get down to the beach and the beach bar itself, there are maybe 10 steps. Similarly, to get to the buffet restaurant, there are a few steps. If you're in a situation like us, where a wheelchair is generally needed but a few steps are manageable, don't let it put you off the resort. The staff were SO helpful and kind. They pre-emptively offered taking us on the golf cart, let us park our car next to the reception, always found ways to make trips easier and even, the night before we were set to leave, had the hotel repairman repair a loose screw on the wheelchair! I can't thank the staff enough for their support; they made us feel completely relaxed and as though we had to make no compromises even with accessibility needs. Thank you.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.