8.2/10 Very Good! (500 reviews)
Convenient suite, with kitchenette, well equipped. Clean room with comfy beds, a partial ocean view, plus good balcony view of courtyard and pool. We loved the beach front and Palm Beach Shores location! The staff at the desk, especially Lori; gentlemen at the door and valet service, beach attendants and especially ChaCha in the giftshop were really all friendly and good to chat with. Even though there was an incident with a fire and power beingbturned off in the facility while we were staying there, we were treated with courtesy, and I got the sense that staff genuinely care and are dedicated to the work that they do. Thankfully, no one was reported injured and we returned to our room a few hours later without issue. Housekeeping is professional and considerate, we had the 'Do Not Disturb' sign on our door often, and the housekeeper when we saw her in passing, still did ask us if we needed any clean towels or linen changes anyhow, which is to be expected but still good to see her check in with us. We enjoyed the Islander Grill restaurant very much, steak, seafood and New York style pizza all very satisfying, plus live music and entertainment are memorable reasons to return.We hope to be back in the future. Thanks!
Reviewed on Nov 25, 2025
