Find hotels in Surfside, Placencia

"The listing did not mention the noise from the bar next door, music goes until midnight every night. We had issues with the water, first no cold water then no hot water. Bed uncomfortable. TV didn’t work and when they brought a new one that one didn’t work either. We asked to switch to a cabana away from the music and host did nothing. I am not sure how this place has the rating it does when you look at the actual reviews."

"This was such an enjoyable stay. The staff were amazing (Priscilla, Kayla & Jason), the room is great and the views are incredible. Walking or golf-cart distance from the town. Amazing food options close by. They also offered some surprises for my husband’s birthday. It was a great stay and we will be back. "

"We just got Home from an 8 day stay at Sirenian Bay. The staff is amazing. From the moment you get picked up from the airport you are treated special. EVERY member of the staff will help you or find the person that can. We had an amazing trip. The restaurant, Inky’s, fantastic! I would compare it to a 5 star restaurant in Houston. The Chef, just wow, he makes a special every night that will impress the pickiest of people. They are very accommodating to special dietary needs. I am lactose intolerant and my wife is allergic to pineapple. We only had to tell them one time and with every meal we had they made sure we were covered. They seemed truly concerned that we were taken care of. I highly recommended Sirenian Bay. We did the couples Beach dinner for our anniversary. Chef prepared an amazing meal. Every item served was hand picked by us, Chef, and the head waiter. It was magical, yes my wife cried from the experience. She said it was a fairy tale experience. Great job Sirenian Bay!"

"All of the staff were extremely nice and professional. The property Is very well maintained and gorgeous. The 2 bedroom ocean view was spacious and directly on the beach. During my stay the occupancy was low and some services which were told would be available such as room service was not. I had to walk to the restaurant and order then wait for my food. Also because of low occupancy the poolside restaurant and pizza place closed early as well. It would have been helpful to have this information upon checking in."

"Nice resort. Unfortunately, we were there during the season when brown seaweed covers the beaches. Had multiple great excursions arranged through them."

"Fantastic stay!!!!! Loved the staff!!! They were like family. Rooms are incredible!!"

"Our villa was clean upon arrival, the staff was very friendly and welcoming. They made our stay so seamless. Highly recommend! "

"Stayed here via Hotels.com expecting a private villa, but on arrival it turned out to be a shared villa setup, which was not how it was advertised. That alone was a dealbreaker for us as it changed the whole experience (privacy and comfort). On top of that, other guests were doing loud karaoke late into the evening and we could not sleep. We raised it, but it wasn’t properly managed. After leaving, communication was slow and unclear. It took around a month of chasing to reach any resolution and we were only partially refunded in the end. I would not recommend. If you book, get written confirmation that the accommodation is fully private (not shared) and ask about noise rules/enforcement before you pay."

"The staff was amazing! Perfect view. The only negative is the sargassum. On some days it smelled really bad."