“Very badly maintained room with sagging mattress and pillow, unsightly stains on the sink, curtains, table top and seats in addition to moldy furniture. Never experienced such an unpleasant stay in my years of travel.”
“Clerk could not find booking. Continued to dispute even after repeatedly show booking number and paid invoice. Argued that it must be for another branch. 15 mins later i got a key !! Not what you need at 11pm.
Upon checkout counter not open. Even though sign on door and advertise 24 Hours. Did not get my key deposit back as I had to leave to get catch a flight. RM20 lost. ”
“I’m genuinely confused how this hotel maintains a 4–5 star rating because our experience did not match that standard.
To be fair, the bedding and towels were exceptionally clean, which we appreciated. And while even one or two cockroaches is not ideal, we are in Malaysia and understand that can occasionally happen in tropical climates.
However, several issues were simply unacceptable. The room had no toilet paper provided maybe a few squares left on an empty roll and zero back up at all, which……