The Wave Tours

This property features a spectacular location with amazing views, but the rooms need updating and are rough. We dealt with a lot of challenges checking in at 4pm (which is listed check in time), and had to wait in the lobby until 5pm for the room we paid for. Pretty awful after we drove for 5 hours to get there. The check-in experience was overall very poor. They agreed to remove the resort fees for inconvenience which they then messed up and added more, I still ended up with 3 resort fees on my bill, only 2 of which have been credited. They did try to compensate with 20% off food and drink coupons... (nothing free). The room was one of 4 different hotels we stayed at in AZ and was the worst of them all. Lobby/reception did not smell good (like a clogged drain/sewer issue) - this was also found in hallways at times, but not in room. Carpet in our room was wrinkled like it had been very wet, tiles were coming off in shower area, dead cockroach in the bathroom light, mismatched light switches and switch plate, wood areas around coffee maker very worn/beat-up. Cabinets showed spray of cleaning products that were never wiped. All of this made the room feel cheap and poorly maintained. Our room was never cleaned, or any new towels provided (I used a pool towel to shower with). We tried to call front desk/reception for towels but were met with a full voice mail box... ugh. For a resort this size, they need to do better. The views around the property are unique.

The room were clean and good size