8/10 Very Good! (2,245 reviews)
Beach was a no go due to seaweed. Restaurant staff my first night was horrible and food was nothing to write home about. 2nd time I went to the restaurant same waiter and he was much better but food still not great. My room was in building 14 and the climb was more than I could handle at the end of the day. Several times my family waited for 20+ minutes for a shuttle. Last night there we busted 2 shuttles just sitting at the corner chillin on there phones. I did make a complaint to the front desk and sent a picture. I would like to give praise to Roberto he was spectacular and always working hard. As well as a big praise to Tiny she was amazing and even stopped once when we were waiting for a shuttle and called to make sure they knew we were waiting. She was headed home and already clocked out. This to me as a property manager is above and beyond!
I enjoyed my time on the island and will definitely be back however I will not be staying here due to the beach being closed and having to drive to other beaches and pay. Also I will not stay here because of the Timeshare BS I told them I was not interested the 1st day and that should have been enough. There was no reason to message me every day and pressure me I do not appreciate that No means NO
Reviewed on Oct 6, 2025