Winnsboro Castle Hotels

"Horrible, horrible, horrible customer service. Me and my wife decided to stay here for her birthday weekend. When we checked into our room we immediately noticed stains on the sheets. So we went back to the front desk receptionist (he said his name was cash), cash got us a key to another room and to our surprise the other room had the exact same issue. We were beyond frustrated at this point and cash was no help to our frustration. He was rude, nasty, unprofessional and completely nonchalant about the whole situation! As I said earlier we decided to stay here for my wife’s birthday weekend, instead of him understanding he decides to argue back and forth with us. We just wanted a refund and to receive a little compassion. I will never stay with any other country inn and will not recommend them to any friends or family. I wish I could give zero stars! Terrible service!!!"

"Ten minutes from Fort Jackson. Very clean place and safe here. The staff are very nice and customer service was fantastic. Free breakfast was very good with waffle irons, biscuits and gravy, sausage, hashbrowns, eggs, fruits, toast/bagels/muffins/danish, cereals, yogurts, juices, milk, coffee. Fitness center has treadmills, elliptical, medicine balls and a nice cable machine. The rooms are very clean and updated. Parking lot feels safe and well lit. Very good location close to 26 and many stores and restaurants. "

"Nice bed-very comfortable."

"Good for a weekend trip "

"The staff was very friendly. The breakfast was good and the rooms were impeccable."

"The hotel was old and dirty. Our room was dirty with mold stains in the bathroom. Do not rec. would not stay here again "

"Had an odd smell and a bit dated. First time staying at Wingdam Hotels and based off this experience probably would not be my first go to. Although it was clean and entery area is nice garden was nice bar area they opening looks like it will be. Staff extremely nice the rooms themselves just not what I need for more than a 1 night stay in a hotel. I mean I know you don't go to hotel to watch tv but on bad days and you have a family that want to watch a movie with todays technology it should be a smart tv. Gives you options on your stay. The lighting in the rooms were also very limited. And very small bathroom. Bed was comfortable "

"NIce place. Great breakfast"

"Not only did it smell strongly of mould but it also had roaches and other bugs. Floors disgusting, bedding was unwashed, shower curtain smelled like mildew and the shower floor was stained brown, the fridge was not cold. The last straw was the fact that when you leave the room, the door does not lock correctly. You need to shake it rigorously several times for it to lock (this is alarming as this place is not safe. I literally watched a drug deal take place in the hallway) and when you come back, the door does not unlock unless a staff member does it manually. This is very frustrating as the front desk person is very slow and takes forever to get to your room. after not being able to get into my room after walking from end of the hotel to the other to try the new key over and over I finally asked for a different room. The new bed literally had dirt and sand in it as well as prints from where someone clearly had slept. It smelled gross in there. I called the next day asking for the manager so I can get a refund and the person on the phone asked that I call back in 20 minutes because she was on the phone. Because it was nearly 5pm, I asked what time she was leaving and he said 30m. I called back 15 minutes later to find out she “just left”. Unprofessional and a waste of my time. Note: I could not call earlier as I was working since 6am, before the manager arrived. It’s very clear that this place facilitates drug deals and poor hygiene. this place needs to be shut down ASAP. "